Chanelle Taylor
Fairfax
Summary
Licensed Mortgage loan professional in the state of Virginia, DC, Florida and California. Passionate and highly driven Business Administration Certification, with 5+ years of sales and customer service experience. Focused student with knowledge of letters of credit, loan processing and secured lending. Aiming to leverage my abilities to successfully fill the vacancy at your company. Hard worker experienced in problem-solving, service and time management. Aiming to leverage my abilities to successfully fill the role at your company. Licensed as an MLO in the states of VA, DC, FL, and CA. Authorized to work in the US for any employer.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Mortgage Loan Officer
MCM Holdings
12.2023 - Current
- Maintained a comprehensive knowledge of current industry trends and regulatory changes to provide expert guidance for clients.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Customized marketing materials aimed at attracting potential mortgage applicants within specific target markets.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Explained different types of loans pertaining to client situations.
- Monitored pipelines to track and log status of loans.
Restaurant Team Manager
Eves Garden
04.2023 - Current
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Streamlined communication channels for increased efficiency in project execution and decision-making processes.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
Sales Associate
CB2
08.2022 - 04.2023
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Built strong client relationships and provided high value-adding services, resulting in increased company market share
- Up-sold and cross-sold products effectively, driving sales and increasing revenue
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention
- Used company software to maintain company database with essential account and sales information.
Sales Associate
Club Monaco
01.2022 - 06.2022
- Maximized personal sales at all opportunities
- Provided a friendly and welcoming environment
- Demonstrated how new product can mix with existing stock and previous purchases
- Communicated product and customer feedback to managers
- Applied Point of Sale knowledge to process needed transactions
- Handled multiple customers at fitting rooms by following all policies and procedures
- Demonstrated effective phone etiquette through customer service
- Followed through with customer experience by utilizing thank you cards, business cards, and maintaining client book
- Ensured ease of customer experience through visual presentation and overall store maintenance
- Assisted in the execution of the brand integrity and visual standards set by the company
- Attended and participated in store flips
- Cleaned, vacuumed, folded, sized, steamed, replenished as assigned
- Actively participated in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, folding and floor changes
- Maintained a professional appearance consistent with established dress code and image guidelines
- Actively supported securing company assets through effective Asset Protection in compliance with company policies and procedures.
Education
Associate's - Business Administration
Northern Virginia Community College
Alexandria, VA10.2020
Skills
- Analytics
- Sales Development
- Communication skills
- Marketing
Certification
- MLO
- NMLS
Personal Information
Title: Mortgage Loan Originator
Timeline
Mortgage Loan Officer
MCM Holdings
12.2023 - Current
Restaurant Team Manager
Eves Garden
04.2023 - Current
Sales Associate
CB2
08.2022 - 04.2023
Sales Associate
Club Monaco
01.2022 - 06.2022
Associate's - Business Administration
Northern Virginia Community College
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