Summary
Overview
Work History
Education
Skills
Timeline
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Channing Crawley

Newport News

Summary

Dynamic Financial Services Representative with a proven track record at Langley Federal Credit Union, excelling in customer relationship management and conflict resolution. Enhanced client satisfaction through tailored financial advice and effective problem-solving, contributing to increased revenue and improved branch performance. Skilled in cash management and fostering collaborative team environments.

Overview

6
6
years of professional experience

Work History

Financial Services Representative

Langley Federal Credit Union
10.2024 - Current
  • Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
  • Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
  • Enhanced customer relationships with personalized service and addressing individual concerns promptly.
  • Collaborated with team members to achieve sales targets and improve overall branch performance.
  • Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
  • Identified opportunities to cross-sell products, resulting in increased revenue for the bank.
  • Collaborated with cross-functional teams to develop integrated financial solutions that met diverse client needs.

Sales Representative

Verizon Enterprise
09.2024 - 11.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

Resolution Specialist

T. Rowe Price
11.2022 - 09.2024
  • Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
  • Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
  • Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
  • Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
  • Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
  • Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.

Senior Technical Specialist

Apple
08.2019 - 09.2022
  • Optimized network performance with the deployment of advanced troubleshooting techniques.
  • Mitigated risk exposure by identifying potential vulnerabilities in existing systems and proposing remediation strategies.
  • Established clear communication channels between technical specialists and non-technical stakeholders for better project outcomes.
  • Coordinated with external vendors during procurement processes for hardware or software components.
  • Championed continuous improvement initiatives within the organization, fostering a culture of innovation.

Education

CLARKE COUNTY HIGH SCHOOL
Berryville, VA

General Studies

LORD FAIRFAX COMMUNITY COLLEGE
Middletown, VA
08-2018

Skills

  • Financial services
  • Customer relationship management
  • Cash management
  • Cash handling
  • De-escalation techniques
  • Document preparation
  • Information collection
  • Negotiation management
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Excellent communication
  • Goal oriented
  • Money handling
  • Conflict resolution

Timeline

Financial Services Representative

Langley Federal Credit Union
10.2024 - Current

Sales Representative

Verizon Enterprise
09.2024 - 11.2024

Resolution Specialist

T. Rowe Price
11.2022 - 09.2024

Senior Technical Specialist

Apple
08.2019 - 09.2022

CLARKE COUNTY HIGH SCHOOL

General Studies

LORD FAIRFAX COMMUNITY COLLEGE

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Channing Crawley