Chantal Rudder
Fairfax,VA
Summary
Strategic and results-driven Human Resources and Store Director Leader with extensive experience in talent acquisition, workforce development, employee relations, and compliance management. Proven success leading HR operations for high-volume organizations while also managing multi-million-dollar retail operations as a Store Director. Recognized for driving retention, diversity, and engagement while delivering profitable business results. Adept at staffing and recruiting strategies, coaching leaders, developing internal talent pipelines, and ensuring consistent delivery of HR best practices across multi-unit operations. Skilled in balancing people-first culture with operational excellence to achieve long-term organizational growth.
Experienced with leading high-performance teams to execute strategic goals. Utilizes strong leadership and organizational skills to drive team success and improve operational efficiency. Track record of fostering collaborative environments and consistently meeting organizational objectives.
Overview
14
14
years of professional experience
Work History
Executive Team Leader – Human Resources
Target
06.2022 - Current
- Direct HR operations for a $85M high-volume store with 200+ employees, leading all aspects of staffing, compliance, engagement, and leadership development.
- Designed and executed proactive recruiting and staffing strategies, keeping ahead of hiring needs and reducing vacancies during peak business cycles.
- Achieved 89% team stabilization vs. company goal of 65%, driving retention and minimizing turnover-related costs.
- Maintained 100% compliance in I-9, turnover, absence, and meal metrics, ensuring strong audit readiness.
- Promoted 4 employees from PG 35 to PG 45 leadership roles, strengthening succession planning and internal pipeline.
- Served as HR Captain for the district, supporting staffing stabilization efforts across multiple stores.
- Conducted 20+ in-depth employee relations investigations, delivering fair outcomes and reducing risk exposure.
- Championed diversity and inclusion initiatives, leading to more equitable hiring practices and improved team representation.
- Increased employee engagement by creating an interactive, fun workplace culture, driving the lowest absence rate in the district.
- Facilitated leadership training sessions to build managerial capability and align teams with organizational goals.
Senior General Manager
Office Depot
01.2021 - 05.2022
- Oversaw multi-unit operations, supervising managers and 20+ associates across multiple business lines (Copy & Print, Logistics, Operations, Sales, Technology Services, and Client Relations).
- Led all HR functions including recruiting, interviewing, hiring, onboarding, and coaching of staff.
- Drove sales growth and profitability by empowering managers with improvement plans and performance tools.
- Created leadership development programs, providing ongoing coaching and performance evaluations to elevate management capability.
- Oversaw scheduling and workforce planning, aligning talent with business demand.
- Ensured compliance in cash handling, payroll, and workplace safety through audits and process improvements.
- Built a culture of accountability and high morale, resulting in improved retention and stronger customer service.
- Developed and implemented strategic initiatives to drive revenue growth and market share expansion.
- Mentored department leaders, fostering professional development and improving team performance outcomes.
- Analyzed market trends to inform decision-making and adapt business strategies effectively.
- Streamlined inventory management processes, reducing costs and increasing product availability for customers.
- Established key performance indicators to monitor performance and drive continuous improvement across operations.
- Collaborated with senior leadership to align operational practices with corporate objectives and mission statement.
- Drove revenue growth with targeted marketing campaigns designed to increase brand awareness among potential customers.
- Oversaw the successful execution of large-scale projects from inception through completion, ensuring timely delivery within budget constraints.
- Led cross-functional teams to optimize operational efficiency and enhance customer satisfaction.
General Manager
Office Depot
11.2019 - 01.2021
- Managed daily operations and HR responsibilities for a large-volume store, including recruiting, hiring, and training of staff.
- Partnered with local businesses to create hiring pipelines and increase community presence.
- Oversaw loss prevention, EBITDA performance, inventory reconciliation, and scheduling to optimize store performance.
- Developed and coached employees on company standards, achieving improvements in compliance and productivity.
- Represented store in Chamber of Commerce events and local partnerships, enhancing community engagement.
Store Manager
Windsor Fashions
07.2019 - 11.2019
- Directed recruiting, training, scheduling, and day-to-day management for store operations.
- Applied and coached staff on sales techniques that consistently achieved top-tier performance ratings.
- Ensured compliance with loss prevention procedures, reducing shrink.
- Maintained company visual standards and coached employees on merchandising execution.
General Manager
Charming Charlie
04.2018 - 07.2019
- Led all store operations, focusing on hiring, training, and coaching of sales staff.
- Directed floor set changes, events planning, and marketing coordination to align with brand strategies.
- Developed strategies to increase sales and employee engagement, resulting in improved store performance.
- Built strong teams through recruiting, talent development, and leadership coaching.
General Manager
New York & Company
06.2017 - 02.2018
- Directed hiring, onboarding, and coaching of employees across multiple departments.
- Managed scheduling, training, and credit card promotion initiatives.
- Created and executed sales strategies that boosted performance and employee engagement.
Assistant Store Manager
New York & Company
02.2017 - 06.2017
- Supported recruiting, onboarding, scheduling, and team training.
- Coached staff on company sales techniques and service standards.
- Contributed to achieving sales and credit card promotion targets.
Assistant General Manager
Vera Bradley
02.2016 - 01.2017
- Led recruiting, onboarding, and team development, ensuring alignment with corporate standards.
- Oversaw shipment, merchandising, floor sets, and event planning.
- Provided ongoing coaching and performance feedback, resulting in stronger employee engagement.
Bank Teller
Wells Fargo
01.2012 - 01.2013
- Provided customer service, account maintenance, and compliance in cash handling.
Education
Bachelor of Arts - Criminal Justice
George Mason University
Fairfax, VAGeneral Studies - undefined
Northern Virginia Community College
Annandale, VASkills
- Talent Acquisition & Recruitment Strategy
- Workforce Planning & Retention Programs
- Employee Relations & Investigations
- Leadership Development & Coaching
- HR Compliance (I-9, ADA, FMLA, EEOC, Wage & Hour)
- Diversity, Equity & Inclusion Initiatives
- Performance Management & Succession Planning
- Engagement & Culture-Building Strategies
- Multi-Unit Operations & District Support
- Training & Onboarding Design
- Business development and planning
- Goals and performance
- Relationship building and management
- Customer relationships
- Team development
- Organizational development
- Operations
- Execution of merchandising plans
- Cross-functional team leadership
- Team player
- Problem resolution
- Customer relations
- Administrative skills
Timeline
Executive Team Leader – Human Resources
Target
06.2022 - Current
Senior General Manager
Office Depot
01.2021 - 05.2022
General Manager
Office Depot
11.2019 - 01.2021
Store Manager
Windsor Fashions
07.2019 - 11.2019
General Manager
Charming Charlie
04.2018 - 07.2019
General Manager
New York & Company
06.2017 - 02.2018
Assistant Store Manager
New York & Company
02.2017 - 06.2017
Assistant General Manager
Vera Bradley
02.2016 - 01.2017
Bank Teller
Wells Fargo
01.2012 - 01.2013
General Studies - undefined
Northern Virginia Community College
Bachelor of Arts - Criminal Justice
George Mason University
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