Chantal Wiley
Covington
Summary
Skilled Horse Wrangler with a background in equine care, training, and management.
Well-versed in animal training procedures calmly approaching every animal and situation with level-headed and experience-based strategies. Solid relationship-building and problem-solving abilities developed over esteemed career.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
1999
1999
years of post-secondary education
Work History
Horse Wrangler
Let’s ride horses llc
Hot Springs
11.2024 - 11.2025
- Facilitated horse grooming and maintenance for optimal health and appearance.
- Ensured meds or basic first aid was given to horses that needed treatment.
- Assisted in training horses for riding and guiding trail rides.
- Managed feeding schedules to ensure proper nutrition for 30+ horses.
- Maintenance of farm, including fence, barn, trails, etc
- Greeted guests and lead or assisted on private rides.
- Maintained cleanliness of stables and equipment to promote a safe environment.
- Monitored horse behavior to identify signs of distress or health issues.
- Inspected horses for signs of illness or injury.
- Provided daily care for horses, including grooming, feeding, watering, and exercising.
- Communicated effectively with other wranglers regarding safety protocols.
- Monitored feed and hay supplies regularly.
K9 handler - detection
Va dept of corrections
Richmond
06.2013 - 12.2024
- Monitored inmate activities to ensure compliance with safety regulations.
- Conducted regular inspections of facilities and inmates to maintain security.
- Routine searches of facilities and grounds for drugs and contraband.
- On call for any suspected contraband.
- Documented all reports and in log books.
- Adhered to required monthly training for k9s.
- Adhered to all required officer training.
- Documented incidents and prepared reports for review by supervisory staff.
- Participated in training new handlers on safety protocols and operational guidelines.
- Provided excellent customer service by responding promptly to inquiries and requests for assistance.
- Observed animal physical conditions to detect illness or unhealthy conditions requiring medical care.
- Conducted training programs to develop or maintain desired animal behaviors.
- Freed or exercised animals or provided other general care.
Server
Sauced restaurant
Staunton
09.2015 - 10.2017
- Provided exceptional customer service in a fast-paced dining environment.
- Managed table assignments and ensured timely food delivery.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Assisted in training new servers on restaurant procedures and menu offerings.
- Handled customer inquiries and resolved issues efficiently and professionally.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
Parts Manager/ clothing manager/event management
Shenandoah Harley Davidson
Staunton
10.2011 - 04.2013
- Oversaw ordering and receiving of parts to ensure timely availability.
- Trained staff on product knowledge and customer service best practices.
- Managed inventory levels for parts and accessories in a motorcycle dealership.
- Coordinated with vendors to maintain strong supplier relationships and negotiate pricing.
- Supervised daily operations of the parts department to enhance workflow efficiency.
- Assisted customers in selecting motorcycle parts and accessories tailored to their needs.
- Prepared documents for ordering parts, supplies, and equipment.
- Resolved customer inquiries related to part availability or quality issues.
- Managed clothing inventory and ensured accurate stock levels.
- Trained and supervised staff on customer service standards.
- Developed visually appealing merchandise displays to attract customers.
- Analyzed sales data to identify trends and optimize product selection.
- Resolved customer inquiries and complaints effectively and promptly.
- Coordinated logistics for events, ensuring smooth operations and adherence to schedules.
- Led team meetings to discuss event plans, roles, and timelines with stakeholders.
- Facilitated communication between clients and vendors to meet event requirements.
- Oversaw on-site event execution, addressing issues promptly to maintain quality service.
- Created marketing materials to promote events across various platforms and channels.
- Resolved any issues that arose during the course of an event in a timely manner.
- Attended and participated in industry events.
Education
Westminster Senior High School
Westminster , MDState Cosmetology License - Cosmetology
Carroll County Vo Tech
Westminster , MD 09.1997 - 06.1998
Skills
- Customer service
- Safety compliance
- Inventory management
- Effective communication
- Problem solving
- Team leadership
- Attention to detail
Timeline
Horse Wrangler
Let’s ride horses llc
11.2024 - 11.2025
Server
Sauced restaurant
09.2015 - 10.2017
K9 handler - detection
Va dept of corrections
06.2013 - 12.2024
Parts Manager/ clothing manager/event management
Shenandoah Harley Davidson
10.2011 - 04.2013
State Cosmetology License - Cosmetology
Carroll County Vo Tech
09.1997 - 06.1998
Westminster Senior High School