Chardai Littleton
Newport News
Summary
Healthcare administrative professional with 10+ years of experience supporting patient data workflows, eligibility verification, and HIPAA-regulated healthcare operations. Experienced in handling protected health information (PHI), maintaining accurate records, and coordinating patient and provider communications in remote and high-volume environments. Seeking to transition into Health Information Management (HIM) / Release of Information (ROI) support roles involving medical records processing, documentation accuracy, and compliance-based workflows.
Overview
12
12
years of professional experience
Work History
Patient Care Representative
Carrum Health
05.2025 - 03.2026
- Manage patient registration and intake workflows for surgical care coordination programs.
- Verify insurance eligibility and benefits, ensuring accuracy of patient demographic and coverage information.
- Maintain and update patient records in electronic systems while ensuring HIPAA-compliant handling of protected health information (PHI).
- Coordinate documentation and communication between patients, providers, and internal care teams via secure email systems.
Operations & Administrative Coordinator
Rahsaan Cruse Jr. Music
01.2021 - 05.2025
- Coordinates scheduling, documentation, and administrative workflows for performances and business operations.
- Manages digital records, email correspondence, and organizational tracking systems.
FIT Team Specialist
Awaken180 Weightloss
01.2022 - 01.2025
- Conducted inbound and outbound communication to schedule patient consultations using CRM systems.
- Maintained accurate client records, including scheduling details, demographic updates, and service tracking.
- Supported workflow coordination and administrative operations in a remote healthcare service environment.
Debt Resolution Specialist
PRA Group
Norfolk
06.2014 - 08.2022
- Managed high-volume consumer accounts requiring strict data accuracy, documentation, and confidentiality compliance.
- Updated and maintained sensitive financial records and ensured proper documentation of account activities.
- Communicated with consumers to resolve accounts while documenting all interactions in CRM systems.
Education
High School Diploma -
Florida Community College at Jacksonville
Medical Assistant Training -
Sanford-Brown Institute
Skills
- Medical Records Support
- Health Information Management
- Release of Information Support
- HIPAA Compliance
- PHI Handling
- Patient Data Entry
- Data Integrity
- Insurance Verification
- Eligibility Verification
- Document Management
- Workflow Coordination
- Quality Assurance
- EMR Systems
- CRM Platforms
- Microsoft Office Suite
- Google Workspace
- PDF Editing Tools
- Remote Healthcare Operations
Technical Tools
- Microsoft Office (Word, Excel, Outlook)
- Google Workspace
- Salesforce CRM
- EMR Systems (Various)
- PDF Editing Tools
Timeline
Patient Care Representative
Carrum Health
05.2025 - 03.2026
FIT Team Specialist
Awaken180 Weightloss
01.2022 - 01.2025
Operations & Administrative Coordinator
Rahsaan Cruse Jr. Music
01.2021 - 05.2025
Debt Resolution Specialist
PRA Group
06.2014 - 08.2022
High School Diploma -
Florida Community College at Jacksonville
Medical Assistant Training -
Sanford-Brown Institute