Charitie Baker
Newport News
Summary
Dynamic and results-driven Waitress Trainer at Tommys, recognized for enhancing team performance through effective training and mentorship. Leveraged exceptional communication and strong leadership to implement a successful onboarding program, fostering a culture of food safety compliance and quality control. Developed tailored learning solutions, significantly improving server competency and engagement.
Friendly Waitress Trainer offering 14 years of hands-on experience in restaurant industry. Communicative and punctual individual polished in training new servers and providing ongoing instruction. Commended for first-rate workmanship abilities and phenomenal customer service skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Waitress Trainer
Tommys
09.2017 - 07.2019
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Utilized effective communication techniques to support server learning and comprehension.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Monitored new server performance and offered continuous support throughout training period.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Facilitated virtual, in-person and blended learning sessions.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Developed and implemented successful onboarding program.
- Analyzed and evaluated training effectiveness and program outcomes.
- Designed and delivered web-based, self-directed learning materials.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed job-specific competencies and performance standards.
Education
GED -
Denbigh High School
Newport News06-2006
Skills
- Table management
- Food allergy safety
- Reservation management
- Team motivation
- Strong leadership
- Allergy awareness
- Waiting tables
- Sanitation standards
- Exceptional communication
- Quality control
- Order management
- Food safety compliance
Certification
- Food Handling Safety Certified
- Certified trainer and supervisor
- Telecommunications
- Multitask
- Expediter
Timeline
Waitress Trainer
Tommys
09.2017 - 07.2019
GED -
Denbigh High School
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