Charity Moser
Virginia Beach
Summary
Dynamic professional with a proven track record at Salon Platinum, adept in enhancing operational efficiency and client satisfaction. Excelled in appointment scheduling and customer service, demonstrating exceptional organizational skills and a creative vision. Achieved significant improvements in salon workflow and client relations, showcasing a blend of hard and soft skills essential for high-paced environments. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
3
3
years of professional experience
Work History
Salon Assistant/Front Desk Receptionist
Salon Platinum
06.2023 - Current
- Helped prepare clients for hair service.
- Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
- Offered exceptional service and support to walk-in and scheduled customers.
- Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Prepared and mixed color formulas for clients' hair.
- Maintained a well-organized salon environment by managing supplies inventory and restocking when necessary.
- Assisted stylists in achieving desired results for clients through precise shampooing, conditioning, and blow-drying techniques.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Inventoried products and supplies and kept products within optimal levels to meet shampooing, retail corner and hairdresser needs.
Cosmetology Student
Rudy & Kelly Academy
01.2022 - 03.2023
- Demonstrated proficiency in various hair styling techniques, including cutting, coloring, perming, straightening, extensions application, and updo creation.
- Developed strong multitasking abilities while balancing coursework requirements alongside hands-on training in a fast-paced salon environment.
- Assisted in salon operations, including inventory management, scheduling appointments, and maintaining a clean and organized work environment.
- Maintained clean and sanitized workstation, ensuring safe and welcoming environment for clients.
Sales Representative
Life Protect 24/7
05.2021 - 12.2021
- Expanded customer base through cold calling, networking, and relationship building.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
Licensed - Cosmetology
Rudy & Kelly Academy
Virginia Beach, VA03.2023
Skills
- Maintaining supplies
- Building client relationships
- Appointment Scheduling
- Creative vision
- Appointment booking
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Reliability
- Organizational Skills
- Client Relations
Timeline
Salon Assistant/Front Desk Receptionist
Salon Platinum
06.2023 - Current
Cosmetology Student
Rudy & Kelly Academy
01.2022 - 03.2023
Sales Representative
Life Protect 24/7
05.2021 - 12.2021
Licensed - Cosmetology
Rudy & Kelly Academy
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