Charlanda Spragan
Hampton,VA
Summary
Dynamic and resourceful Administrative Assistant with a proven track record at Sentara Careplex Hospital. Excelled in customer service and data organization, enhancing office efficiency and fostering professional relationships. Achieved significant improvements in document management and operational workflows, demonstrating strong problem-solving skills and a commitment to excellence.
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Software.
Organized and reliable administrative professional with strong background in healthcare environments. Skilled in managing patient records, coordinating schedules, and ensuring smooth office operations. Collaborative team player with focus on achieving results and adapting to changing needs. Known for strong communication skills, attention to detail, and ability to handle sensitive information with discretion.
Versatile Administrative Assistant possessing first-rate communication skills and personable demeanor demonstrated across 6 years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications.
Developed strong administrative and organizational skills in fast-paced medical environment, focusing on patient interactions and office management. Looking to transition into new field, bringing expertise in managing schedules and maintaining accurate records. Prepared to apply these skills to ensure smooth operations and enhance productivity in diverse professional settings.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Sentara Careplex Hospital
05.2021 - 01.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Education
High School Diploma -
Bethel High School
Hampton, VA05.2001
Skills
- Customer service
- Computer skills
- Office administration
- Administrative support
- Time management
- Customer and client relations
- Computer proficiency
- Clerical support
- Strong problem solver
- Scheduling
- Office management
- Professional communication
- Dedicated team player
- Data organization
- Professional and mature
- Mail handling
- Spreadsheets
- Prioritization
- Multi-line phone systems
- Multi-line phone proficiency
Timeline
Administrative Assistant
Sentara Careplex Hospital
05.2021 - 01.2025
High School Diploma -
Bethel High School
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