Charlene Miller

• Developed a comprehensive budget for the business, leading to increased financial stability and growth.
• Completed assessments of bad debt, labor costs, operating expenses and other areas of importance.
• Oversaw financial operations such as accounts receivable, accounts payable and payroll.
• Maintained accurate records regarding payroll processing, benefits administration, and other HR-related tasks as needed.
• Enhanced overall office efficiency by streamlining processes and implementing time-saving strategies.
• Spearheaded the transition to new software systems, increasing efficiency and reducing errors in data management.
• Evaluated existing processes to identify areas for improvement, then implemented changes accordingly to boost productivity levels.
• Created detailed financial reports for upper management, allowing for informed decisionmaking.
• Hired, trained, and motivated well-qualified staff.
• Facilitated training sessions for employees, ensuring they had the necessary skills to excel in their roles within the organization.
• Established strong relationships with key stakeholders through clear communication and timely follow-up on requests or concerns.
• Monitored inventory levels for office supplies; proactively ordering when necessary.
• Managed a team of administrative professionals, ensuring a high level of productivity and collaboration.
• Set and administered budgets with detailed tracking.
• Maintained strict confidentiality when handling sensitive information related to company operations, employee records, and financial data.
• Negotiated contracts with vendors, resulting in cost savings and improved service quality.
• Coordinated meetings and events for both internal staff and external clients or partners.
• Resolved financial discrepancies and customer billing issues with timely attention.
• Updated reports, managed accounts, and generated reports for company database.
• Completed bi-weekly payroll for 32 employees.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Prepare 1099 forms

• Provide support to 15 ACT team members and 80-100 clients
• Attend daily meetings
• Access Medicaid website(DMAS)for eligibility
• Assist with weekly weekend and holiday schedules
• Create supervisor on-call schedules, weekend schedule, and client's monthly logs
• Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
• Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
• Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
• Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
• Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
• Enhanced team productivity by providing administrative support and coordinating daily operations.
• Facilitated communication between departments, organizing meetings and distributing essential information.
• Handled incoming and outgoing mail.
• Resolved customer concerns efficiently to promote satisfaction and loyalty.
• Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
• Boosted employee morale by planning team-building activities and corporate events.
• Increased efficiency in data entry tasks through the implementation of advanced software tools.
• Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
• Scheduled meetings booked meeting rooms and prepared meeting agendas.
• Fostered positive client relationships by promptly addressing questions or concerns related to their case files.
• Assisted in recruiting qualified candidates for open positions, conducting initial screenings and interviews.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Volunteered to help with special projects of varying degrees of complexity.
• Assisted coworkers and staff members with special tasks on daily basis.
• Liaised between clients and vendors and maintained effective lines of communication.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

• Supervised 30 - 80 operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Analyzed and reported on key performance metrics to senior management.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Facilitated smooth collaboration between departments through clear communication channels.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Developed and implemented strategies to maximize customer satisfaction.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Increased profit by streamlining operations.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Reduced operational risks while organizing data to forecast performance trends.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Payment Posting

• Assist with batch audit: checking for accuracy, payment correctness, correct insurance paycodes, correct patient, correct contractual adjustments, correct primary and secondary insurance payments, and correct credit balance resolutions

• Receive insurance information from CashPro ACH

• Retrieve EOB's from websites (Availity, Waystar, Aetna, Anthem, and etc).

• Post payment to patient accounts: payments from insurance carriers, third parties, and patients

• Post payments and allowances from schedules that accompany bulk payments from major carriers, as well as post payments from electronic funds transfers

• Entry each payments on cash log sheet daily from each batch balance

• Print daily transactions journal report and compare to the amount on the cash log

• Create daily cash calculation form

• Create daily refund request forms with refund for patients and insurance companies

• Assist with end of month reports

• Enter cataract lenses information in the system

• Scan charts to send to Medtech

• Update system with cataract lenses implant information

Insurance Verification

• Print future schedule and insurance verification forms

• Research insurance sites for benefits (Availity, Tricare, Navinet, GEHA, UHC, Cigna, Novitas) or use ENCIRCLE program

• Calculate fees to determine facility fees

• Contact patients to confirm date of service fees

• Explain to patients the calculation of fees, benefits, and services

• Determine if prior authorization needed and obtained from doctor's office or insurance carrier

• Print listing of names and fees for the next day and distribute insurance verification form in patient's chart

Scheduling

• Review booking request in One Medical software

• Reassure that the date is available for the procedure, if not, contact doctor's office or cancel in the system

• Input and update patient's demographic information

• input procedure codes, correct definition for procedure, and physician

• Contact doctor's office if any discrepancies on the schedule, procedure, and/or patient Front Desk

• Check in patients

• Collect payments, scan insurance and ID cards, and update demographics information

• Organize appointment charts

• Explain documents to patients and obtain signatures

• Other duties as assigned

• Supported the Director of Operations, Director of Nursing, physicians and staff members for 3 locations

• Interviewed potential candidates

• Created and updated SOPs

• Assisted with HR responsibilities

• Conducted monthly meetings

• Created tools to better serve the centers and maximize services

• Assisted with creating, reviewing, and finalizing contracts

• Assisted with drug testing, DOT and medical physicals

• Supported the higher management in drafting the disciplinary laws and regulations

• Provided guidance and training to staff members to utilize resources to their highest capacity

• Created weekly and monthly reports

• Assisted and coordinated different events for centers

• Ordered and maintained supplies pars

• Replenished petty cash

• Oversaw opening and end of day process

• Assisted with capital budget

• Assisted with Admission process

• Monitored and corrected weekly payroll, time check, vacation, and time off for 50 employees

• Performed employee performance evaluation

• Coordinated set up for new employees with IT

• Issued appointment or increment letters, employment certificate, salary slips and accept leave applications

• Responded to the complaints, grievances, demands, enquiries and suggestions of employees and patients

• Assisted the management in implementing the budgetary restrictions effectively

• Corresponded with external associates by emails and letters on festive occasions

• Assisted with billing, coding, and insurance guidelines of claims and resubmission

• Supervised 6-9 employees