Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlene Perkins

Portsmouth

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

Wawa
Chesapeake
08.2021 - Current

Customer service

  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Norfolk navy shipyard

Tidewater Staffing Inc
Portsmouth
01.2007 - 09.2020
  • Operated equipment and machinery according to safety guidelines.

Education

Green Run High
Virginia , Va

Skills

  • Customer service
  • Data entry
  • Product knowledge

Timeline

Customer Service Representative

Wawa
08.2021 - Current

Norfolk navy shipyard

Tidewater Staffing Inc
01.2007 - 09.2020

Green Run High
Charlene Perkins