Charlene Morissaint
Norfolk
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
House Manager
Gretchen’s Getaways
Belle Haven
07.2024 - 05.2025
- Managed daily operations for vacation rental property in a private vacation home setting.
- Coordinated guest services and maintained communication with clients and vendors.
- Oversaw property maintenance schedules and ensured timely repairs and cleanliness.
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
- Organized and maintained household inventory records, including supplies and equipment.
- Reported damage or theft of hotel property to management.
Cafe Attendant
Blue Water Hospitality, Inc
Cape Charles
06.2024 - 05.2025
- Welcomed and served customers with friendly and efficient service.
- Prepared and presented food and beverage items according to company standards.
- Maintained cleanliness of the café, including tables, counters, and equipment.
Medical Billing Specialist
Jordan & Associates OB/GYN
Chesapeake
10.2023 - 03.2024
- Verified insurance coverage for patient appointments and treatments.
- Resolved billing discrepancies by collaborating with healthcare providers.
- Maintained accurate patient records in electronic health systems.
- Educated patients on billing procedures and payment options.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Adhered to HIPAA regulations when handling confidential patient information.
Holiday Photo Character
Cherry Hill Photography
Norfolk
02.2023 - 04.2023
- Dressed in Easter Bunny costume and sat for photos with customers.
- Gave great customer service by posing as requested, holding infant and children, playing with them to encourage smiles or reduce anxiety
Education
CBCS With NHA - Medical Billing And Coding Specialist
MedCerts
MI 03.2021 - 06.2021
Associate of Applied Science - Nursing
Norfolk State University
Norfolk, VA 08.2006 - 06.2008
Skills
- Property management
- Guest relations
- Inventory management
- Customer Service
- Electronic Health Records
- Receptionist
- Medical office experience
- Appointment scheduling
- Collections
Certification
- BLS
- First AID
- CBCS
Timeline
House Manager
Gretchen’s Getaways
07.2024 - 05.2025
Cafe Attendant
Blue Water Hospitality, Inc
06.2024 - 05.2025
Medical Billing Specialist
Jordan & Associates OB/GYN
10.2023 - 03.2024
Holiday Photo Character
Cherry Hill Photography
02.2023 - 04.2023
CBCS With NHA - Medical Billing And Coding Specialist
MedCerts
03.2021 - 06.2021
Associate of Applied Science - Nursing
Norfolk State University
08.2006 - 06.2008
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