Charles Crawford
Virginia Beach
Overview
12
12
years of professional experience
Work History
Head Waterfowl Guide
Carter's Big Island Hunt Club
St. Paul, KS
11.2025 - Current
- Performed the same duties as a hunting guide with added responsibilities
- Collaborated on marketing and social media strategies
- Assisted with merchandise development and sales strategies
- Implemented efficient operational workflows to enhance guest experience during hunts
- Trained new guides on best practices, ensuring consistent quality across the team.
- Represented company at trade shows/networking events; established valuable connections within industry-leading organizations.
Waterfowl Hunting Guide
Carter's Big Island Hunt Club
St. Paul, KS
11.2023 - 10.2025
- Guided between four to twelve hunters in diverse terrains, ensuring safety and adherence to regulations
- Evaluated hunting conditions, adjusting strategies to optimize success rates for clients
- Developed customized hunting plans based on client preferences and wildlife patterns
- Conducted pre-hunt briefings, educated clients on proper firearm handling, shooting techniques, and safe practices to minimize accidents during hunts
- Improved clients hunting skills by providing expert guidance and personalized instruction
- Mentored junior guides, enhancing team performance and client satisfaction through training sessions
- Implemented feedback mechanisms to improve service delivery and client experiences continuously
- Improved clients'' hunting skills by providing expert guidance and personalized instruction
- Maintained hunting properties, facilities, and equipment to keep them at full operation and setup for successful hunts
Sales Account Manager
Topgolf Virginia Beach
Virginia Beach, VA
03.2018 - 11.2023
- Focused on increasing revenue through Corporate Business via outbound sales calls and incoming leads
- Contributed to overall venue sales team revenue goals by meeting or exceeding personal sales quotas
- Delivered an unparalleled guest experience on the phone, via email, and with in-person communication from inquiry stage to post-event follow-up
- Fostered client relationships through continuous communication with contacts to ensure repeat business and referrals
- Managed all assigned leads with the utmost sense of urgency and in accordance with the company's lead response time standards
- Created, managed, and confirmed event bookings using Salesforce sales system including the documentation of all prospect and event client communication
- Utilized established reports and dashboards to ensure personal sales Key Performance Indicators are being met or exceeded
- Proactively engaged in outbound sales activities and networking in the community in adherence to established business development standards for the venue
- Was consistently in the top 15 of the brand in Key Performance Indicators which helped our venue finish top 10 multiple times in brand for scoring reviews.
Event Sales Consultant
Topgolf Virginia Beach
Virginia Beach, VA
11.2015 - 03.2018
- Focused on increasing revenue through social, military, education, religious, and association-based business via outbound sales calls and incoming leads
- Contributed to overall venue sales team revenue goals by meeting or exceeding personal sales quotas
- Delivered an unparalleled guest experience on the phone, via email, and with in-person communication from inquiry stage to post-event follow-up
- Fostered client relationships through continuous communication with contacts to ensure repeat business and referrals
- Managed all assigned leads with the utmost sense of urgency and in accordance with the company's lead response time standards
- Created, managed, and confirmed event bookings using Salesforce sales system including the documentation of all prospect and event client communication
- Utilized established reports and dashboards to ensure personal sales Key Performance Indicators are being met or exceeded
- Proactively engaged in outbound sales activities and networking in the community in adherence to established business development standards for the venue in an effort to grow sales revenues for events.
Off Property Contact
Diamond Resorts International
Virginia Beach, VA
09.2015 - 10.2015
- Booked qualified prospects for sales presentations or alternate marketing options
- Maintained and exceeded the minimum standard for penetration, bounce back sales, show percent, and budgeted volume per month
- Collected deposits for booked presentations
- Booked and sold area activities for guests of Virginia Beach according to business needs and as directed by manager
- Provided guests with site and area information upon request
- As well as remained current on all area attractions and dining options
- Knowledgeable of the resorts and amenities provided
- Participated in a special team of sales people to penetrate the local market for Outer Banks locations and ownership program.
Marketing Associates
Gold Key Resorts
Virginia Beach, VA
07.2014 - 09.2015
- Guest serviced guests in Virginia Beach, owners of Gold Key Resorts vacation ownership program, and guests of local vacation markets
- Presented vacation ownership program to potential consumers in a brief informative in-person presentations
- Traveled to multiple states and cities to present our ownership program and sell vacation packages to Virginia Beach
- Lead teams at trade shows and directed sales initiatives as well as reported bookings to home office.
Education
Bachelor of Science - Sports Management
Radford University
Radford, VA01-2014
Skills
- Event Sales
- Customer Service
- Inside Sales
- Outside Sales
- Event Planning and Management
- Training and mentoring
- Effective problem solving
WEBSITE, PORTFOLIO AND PROFILES
www.linkedin.com/in/ceccrawford/
Timeline
Head Waterfowl Guide
Carter's Big Island Hunt Club
11.2025 - Current
Waterfowl Hunting Guide
Carter's Big Island Hunt Club
11.2023 - 10.2025
Sales Account Manager
Topgolf Virginia Beach
03.2018 - 11.2023
Event Sales Consultant
Topgolf Virginia Beach
11.2015 - 03.2018
Off Property Contact
Diamond Resorts International
09.2015 - 10.2015
Marketing Associates
Gold Key Resorts
07.2014 - 09.2015
Bachelor of Science - Sports Management
Radford University