Summary
Overview
Work History
Education
Skills
Timeline
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Charles Gentry

Virginia Beach

Summary

Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities. Ready to help team achieve company goals.

Overview

18
18
years of professional experience

Work History

S4 Technician/Regional Field Trainer

Tesla
08.2021 - Current
  • Performed troubleshooting and diagnosis on malfunctioning components.
  • Maintained quality assurance and customer satisfaction objectives.
  • Inspected components to identify areas of wear or causes of malfunctions.
  • Applied critical thinking and research to address complex issues.
  • S4 level technician with HV/Bus, Infotainment, Electrical, and NVH/Chassis/Thermal Masteries completed.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Mentored/trained multiple technicians at 10 different service centers which were hired to fulfill various roles.
  • Onboarded two technicians to fulfill the roll of Regional Field Trainer.

Lead Technician

Checkered Flag Porsche/Audi
08.2016 - 08.2021
  • Mentored junior technicians in maintenance, repair and reporting duties.
  • Managed team performance by training, mentoring, and motivating employees.
  • Performed troubleshooting and diagnosis on vehicles.
  • Repaired, upgraded and inspected electronic, electrical and mechanical systems.
  • Held final approval on diagnostic testing results for all technicians on escalated cases.


Lead Technician

Volvo Of Virginia Beach
08.2006 - 08.2016
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Completed thorough inspections of vehicles to evaluate damages and develop repair plans.

Education

High School Diploma -

Tallwood High School
Virginia Beach, VA
06.1997

Skills

  • Virginia State Inspection License
  • Air Conditioning Service
  • Hybrid and Electric Vehicle Service
  • Mechanical Troubleshooting
  • Electrical Troubleshooting
  • Clean Driving Record
  • ASE Master Technician
  • Workshop Cleanliness
  • Diagnosis and Repair

Timeline

S4 Technician/Regional Field Trainer

Tesla
08.2021 - Current

Lead Technician

Checkered Flag Porsche/Audi
08.2016 - 08.2021

Lead Technician

Volvo Of Virginia Beach
08.2006 - 08.2016

High School Diploma -

Tallwood High School

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Charles Gentry