Charles Melton
Scottsville
Summary
Highly knowledgeable in automotive and machinery parts sales with background in managing inventory, providing customer service, and driving sales growth. Skilled in identifying client needs, recommending solutions, and facilitating transactions. Demonstrated ability to improve operational efficiency and enhance customer satisfaction through proactive service and effective communication. Successfully increased parts department revenue by fostering strong relationships with customers and vendors.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Custodial Crew Parks and Recreation
City Of Charlottesville Parks and Rec
09.2024 - Current
- In this position I work with a team to help take care of all city parks and recreation areas. I am tasked with driving a set route to pick up all trash, making sure the restrooms are clean for all who visit the area. We use various cleaning chemicals, such as rags, glass cleaners and equipment such as blowers and vacuums to collect small amounts of trash. I am also tasked with helping keep track of supplies by completing weekly inventory counts to ensure proper levels are kept doing the jobs needed.
- January 2024- September 2024
- Currently In this role I work with the mowing crew taking care of all the local Parks and recreational areas in the city. We maintain a routine schedule of mowing and ensuring everything is in working order for the public. We play a vital role in making sure everyone has a clean and safe visit.
Customer Service Advisor
University Tire and Auto Center
10.2022 - 12.2023
- Assisted customers in selecting new tires for their vehicles completed repair orders for customers stayed current with new training related to tires and service work. Also helped to maintain a clean work environment for employees as well as customers by keeping the waiting room stocked and clear of clutter. Provided shuttle rides for customers who were dropping vehicles off for repairs. Daily I work with our wholesale division to ensure we have needed stock of tires to serve our customers. Lastly, I serve as an in-house go-to person for tech related issues i.e.: network issues, printers computers phones etc. I work with our software suppliers to let them know of any problems that may arise so they can quickly limit the amount of down time we have.
Parts Advisor/Service Technician
James River Equipment
08.2018 - 09.2022
- Currently, I work in two positions for this company as a parts advisor. My role is to serve customers daily either by telephone or walk-in. I look up parts for various pieces of equipment, anything from a push mower to an excavator. I participate in various pieces of training through online and classroom training. When I am not assisting customers, I complete daily paperwork check-in parts price and put away accordingly. Weekly I am tasked with completing cycle counts and entering discrepancies into our database using either a scan gun or paper printout to ensure the proper inventory levels are maintained.
- As a Service Tech, I work on handheld equipment from chainsaws, weed eaters, and blowers. I can troubleshoot and repair the equipment through various means of software and hands-on training. If the cost exceeds the value of the unit for repair, I then inform the customer and offer an alternative solution such as a new unit.
New Virginia Tractor
Charlottesville
02.2015 - 09.2018
- In this position I am tasked with working with the mechanics to correctly lookup parts for various lawn mowers tractors etc. Day-to-day operations would include answering telephone calls from retail customers, assisting at the parts counter troubleshooting customer issues. Also, I am tasked with checking in freight from various vendors correctly pricing and putting the product on the floor for display. In our slow time, we are to complete inventory and stay up to date with all current training.
- As a mechanic, I am tasked with diagnosing customer’s equipment and making necessary repairs. Also, work with the parts department to help them help customers with any known problems they may incur. In our downtime, we participate in online training to help stay up to date on the newest technology and repair processes.
Store Manager
Napa Auto Parts
07.2014 - 02.2015
- Oversee a store team of eight employees, Complete daily paperwork receives all freight answers any questions or concerns a customer may have. Train current and new employees on company policies and procedures as well as parts knowledge.
Customer Service Advisor
University Tire and Auto
09.2013 - 07.2014
- Assisted customers in selecting new tires for their vehicles completed repair orders for customers stayed current with new training related to tires and service work. Also helped to maintain a clean work environment for employees as well as customers by keeping the waiting room stocked and clear of clutter. Provided shuttle rides for customers who were dropping vehicles off for repairs.
Counter Professional
Advance Auto Parts
05.2013 - 06.2014
- In this role, I assisted customers by helping to solve vehicle issues by looking parts up on the computer and selecting the best options for them. I also assisted in training new employees on how to ask the right questions to gather information to help take care of the customers’ issues. I also assisted in inventory control by making sure theft was kept low to maximize company profits.
Store Manager
CARQUEST Auto Parts
08.2006 - 04.2013
- Lead a store team of twelve employees helped with company training for all employees completed day to day operations including paperwork check in freight inventory control. Attended Manager's meetings to gain new company knowledge to bring back and share with employees. Worked with local dealerships who needed parts that they didn’t have in stock. Built relationships with customers by understanding what they needed for repairs completed numerous online training sessions with aftermarket parts vendors. Learned from veteran mechanics in the area about the automotive industry.
Bagger, Cashier, Grocery Stocker
Food Lion
08.2004 - 07.2006
- Started with the company as a bagger who helped to bag customers’ groceries and at times take to their vehicles, retrieving carts from the parking lot. Moved on to cashier rang up customer’s groceries and maintained a clean and orderly work environment for the customers. The cashier was able to move into the grocery department as an overnight/day stocker. In this role I helped complete grocery orders by working with the grocery manager pulling trucks stocked shelves and assisting customers in locating items on the aisles.
Education
High School Diploma -
Charlottesville High School
Charlottesville, VA01.2005
Certification
- Numerous Parts Training Certificates
- Michelin Tire Certified
- Bridgestone Tire Certified
- Firestone Tire Certified
- Continental Tire Certified
- Tire Repair Certified
- Stihl Outdoor Power Equipment Bronze and silver Certified.
- Komatsu Forklift Certification
- Forklift and Pallet Jack Certified through James River Equipment
- Proficient in CDK business system
- CPR Certified both adult and child March 2024 expires March 2026
References
- Mike, Gibson, Parts and Rec Mowing Crew Supervisor, 434-989-9109
- Gerald, Madison, Commercial Parts Manager, 434-244-7415, Advance Auto Parts
- Emory, Morris, Gas Line Foreman, 434-589-3210, City of Charlottesville
- Dale, Shifflett, Store Manager, 434-975-2500, University Tire and Auto
Accomplishments
- Numerous Parts Training Certificates
- Michelin Tire Certified
- Bridgestone Tire Certified
- Firestone Tire Certified
- Continental Tire Certified
- Tire Repair Certified
- Stihl Outdoor Power Equipment Bronze and silver Certified.
References
References available upon request.
Timeline
Custodial Crew Parks and Recreation
City Of Charlottesville Parks and Rec
09.2024 - Current
Customer Service Advisor
University Tire and Auto Center
10.2022 - 12.2023
Parts Advisor/Service Technician
James River Equipment
08.2018 - 09.2022
New Virginia Tractor
02.2015 - 09.2018
Store Manager
Napa Auto Parts
07.2014 - 02.2015
Customer Service Advisor
University Tire and Auto
09.2013 - 07.2014
Counter Professional
Advance Auto Parts
05.2013 - 06.2014
Store Manager
CARQUEST Auto Parts
08.2006 - 04.2013
Bagger, Cashier, Grocery Stocker
Food Lion
08.2004 - 07.2006
High School Diploma -
Charlottesville High School
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