Charles Smith III
Suffolk
Summary
Innovative and goal-oriented Management professional committed to Area of expertise. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through Action.
Veteran Detail Manager skilled in washing, waxing, vacuuming, and conditioning vehicle surfaces. Excellent communicator, decision-maker and problem-solver bringing Number years of progressive experience in the field.
Qualified Desired Position with proven track record in managing automotive detailing operations. Successfully improved workflow efficiency and ensured high-quality service standards. Demonstrated expertise in team leadership and customer satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Automotive Detail Manager
Priority Lexus Virginia Beach
05.2008 - 09.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained a clean and organized work environment, ensuring safety standards were consistently met throughout operations.
- Monitored ongoing maintenance requirements for shop equipment, scheduling necessary repairs to minimize downtime and maintain optimal workflow.
- Evaluated employee performance regularly through structured reviews, providing constructive feedback aimed at enhancing individual skill sets.
- Conducted regular inventory checks, managing supplies and equipment to optimize workflow and reduce downtime.
- Developed a loyal customer base through consistent delivery of high-quality services, generating repeat business and valuable word-of-mouth referrals.
- Developed strong relationships with vendors to negotiate favorable pricing on auto detailing products, reducing overall operational costs.
- Implemented quality control measures to identify areas of improvement in detailing services, leading to consistent positive feedback from clients.
- Proactively identified industry trends in auto detailing techniques and product advancements, incorporating relevant updates into company practices as needed.
- Streamlined detailing processes for increased efficiency and productivity, implementing standardized procedures within the team.
Warehouse Supervisor
Fedex Ground
03.2006 - 05.2008
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
Stocker
Jcpennys
06.2002 - 03.2006
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Education
Associate - Business Management
Strayer University
Virginia Beach, VAAssociate - Computer Electronics
ITT Technical Institute
Norfolk, VAHigh School Diploma - Standard Diploma
Landstown High School
Virginia Beach, VASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
Accomplishments
- Supervised team of Number staff members.
- Achieved Result through effectively helping with Task.
Certification
- OSHA Certified
Timeline
Automotive Detail Manager
Priority Lexus Virginia Beach
05.2008 - 09.2022
Warehouse Supervisor
Fedex Ground
03.2006 - 05.2008
Stocker
Jcpennys
06.2002 - 03.2006
Associate - Business Management
Strayer University
Associate - Computer Electronics
ITT Technical Institute
High School Diploma - Standard Diploma
Landstown High School
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