Charles Waring
Richmond
Summary
Dedicated ServiceNow Developer with a completed CSA course, demonstrating a strong ability to meet customer needs through effective software solutions. Proven track record of rapidly mastering new software applications to enhance user experience and operational efficiency.
Overview
7
7
years of professional experience
Work History
ServiceNow Developer
Self Employed
Richmond
02.2025 - Current
- Coordinated testing and validation procedures through software development lifecycle.
- Performed troubleshooting of post-release software faults to support live service and installed software patch design.
- Utilized established design patterns to expedite novel software creation and support consistent performance results.
- Developed custom applications and modules in ServiceNow to support business requirements.
Video Editor/Technician
pillar2post Digital Media Services
Alexandria
10.2019 - Current
- Utilized sound editing software to improve audio quality and add sound effects.
- Compressed files according to client specifications for delivery.
- Conducted tasks involving graphic design, sound mixing, musical scoring, and video color correction.
- Organized and archived media assets in an efficient manner.
- Maintained up-to-date knowledge of new editing technologies and techniques.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
Video Editor and Graphic Designer
Self Employed Web
Richmond
12.2017 - Current
- Enhanced filmed segments with programmed computerized graphic effects.
- Checked video for corruption and confirmed media rendered correctly.
- Collaborated with creative directors, graphic designers and producers to execute projects with precision and achieve project goals.
- Streamlined workflow by developing and maintaining an efficient digital asset management system.
- Researched best practices for various software applications related to consulting work.
Education
Bachelor of Arts - Art And Visual Technology
George Mason University
Fairfax, VA12-2017
Skills
- ServiceNow development
- Customer service
- Data management
- Workflow automation
- Video editing
- Sound design
- Graphic design
- Workflow optimization
- Problem solving
- Project management
- Consulting experience
- Consulting services
Timeline
ServiceNow Developer
Self Employed
02.2025 - Current
Video Editor/Technician
pillar2post Digital Media Services
10.2019 - Current
Video Editor and Graphic Designer
Self Employed Web
12.2017 - Current
Bachelor of Arts - Art And Visual Technology
George Mason University
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