Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlette Mickens

Richmond,VA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability. Swift capacity to learn and apply new skills, committed to driving team success and contributing to organizational growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

19
19
years of professional experience

Work History

Care Advocate

Tomorrow Health
04.2024 - 06.2025
  • Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
  • Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Facilitated communication between patients and various departments and staff.

Credit Balance Analyst

Ensemble Health Partners
12.2021 - 07.2022
  • Review patient and insurance credit balances within Revenue cycle and process refunds.
  • Investigate returned checks and generate overpayment letters to insurance carriers.
  • Performed other duties as assigned.

Customer Service Specialist

Chesterfield County Commissioner Of The Revenue
05.2019 - 08.2019
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.

Customer Service Specialist

Bank of America
08.2014 - 09.2017
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.

Financial Services Specialist

Department of Taxation
10.2012 - 07.2013
  • Answer business taxpayer’s queries regarding tax-filing positions via telephone.
  • Provide assistance with the proper forms to use and filing taxes online.
  • Email and or mail account specific documents to taxpayers upon request.

Credit Services Specialist

SunTrust Banks Inc
04.2006 - 10.2012
  • Process all sale date inspections prior to the foreclosure on properties.
  • Prepare instructions on how to bid for the timely foreclosure of accounts.
  • Processed credit reference requests made by third party vendors via phone, fax, or mail.

Education

High School Diploma -

Henrico High School
Richmond, VA
06-1997

Skills

  • Healthcare
  • Patient identity verification
  • System updating
  • Phone and email etiquette
  • Customer follow-up
  • Insurance verification
  • Information collection
  • HIPAA compliance
  • Verbal and written communication
  • Electronic health records
  • Customer service
  • Problem-solving

Timeline

Care Advocate

Tomorrow Health
04.2024 - 06.2025

Credit Balance Analyst

Ensemble Health Partners
12.2021 - 07.2022

Customer Service Specialist

Chesterfield County Commissioner Of The Revenue
05.2019 - 08.2019

Customer Service Specialist

Bank of America
08.2014 - 09.2017

Financial Services Specialist

Department of Taxation
10.2012 - 07.2013

Credit Services Specialist

SunTrust Banks Inc
04.2006 - 10.2012

High School Diploma -

Henrico High School

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Charlette Mickens