Summary
Overview
Work History
Education
Skills
Timeline
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Charley Lee

Tazewell

Summary

Dynamic accounts receivable professional with a proven track record at Cole Truck Parts, excelling in collections and invoice processing. Adept at dispute resolution and fostering strong customer relations, I enhanced client satisfaction through effective communication and problem-solving. Skilled in financial reporting and team collaboration, I consistently achieved departmental goals and improved operational efficiency.


Experienced with managing accounts receivable processes, ensuring timely and accurate invoicing. Utilizes effective communication and problem-solving skills to resolve billing issues and maintain positive client relations. Strong understanding of financial reconciliation and adherence to company policies and procedures.


Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence.

Overview

7
7
years of professional experience

Work History

Accounts Receivable Clerk

Cole Truck Parts
01.2023 - Current
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Used accounting software to reconcile accounts, track income, and generate invoices.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Responded to inbound inquiries regarding accounts and payments.
  • Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
  • Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
  • Posted customer payments by recording cash, checks, and credit card transactions.
  • Assisted in month-end closing procedures, ensuring accurate financial reporting.
  • Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.

Manager

The Railyard
09.2021 - 01.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Established team priorities, maintained schedules and monitored performance.

Manager

The Painted Peak
06.2018 - 09.2021
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

High School Diploma -

Tazewell High School
Tazewell

Skills

  • Collections
  • Invoice processing
  • Time management
  • Payment posting
  • Financial records and reporting
  • Accounts receivable software
  • Dispute resolution
  • Customer relations
  • Account monitoring
  • Information gathering and analysis
  • Problem-solving
  • Team collaboration

Timeline

Accounts Receivable Clerk

Cole Truck Parts
01.2023 - Current

Manager

The Railyard
09.2021 - 01.2023

Manager

The Painted Peak
06.2018 - 09.2021

High School Diploma -

Tazewell High School

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Charley Lee