Overview
Work History
Education
Skills
Certification
HIGHLIGHTS
Timeline
Generic

Charlie Germain

Springfield,VA

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Sales Manger

Color Wheel Paint and Decorating
04.2025 - Current
  • Managed and grew annual sales to over $3.5 million by actively pursuing new business and re-engaging inactive accounts through strategic sales calls.
  • Led store operations and sales initiatives, including managing a diverse portfolio of key accounts, to ensure consistent growth and profitability.
  • Built and maintained strong business-to-business (B2B) relationships with contractors and construction companies, providing detailed estimates and specialized product knowledge to secure large-scale projects.
  • Provided expert color consultations and technical product support for a wide range of clients, from individual homeowners to professional designers and contractors, ensuring high levels of customer satisfaction.
  • Oversaw comprehensive inventory management, including receiving, special orders, and preparing custom paint orders, to maintain optimal stock levels and support efficient store operations.

Store Assistant Manager

Sherwin Williams
08.2021 - 11.2024
  • Partner with store manager and regional VP to oversee a $2+ million-dollar business, providing leadership and insight into the development and strategy of the store.
  • Possess a talent for identifying customer needs and presenting appropriate company product and service offerings. Demonstrate an ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.
  • Increase profitability, store growth, and market share by opening cash and credit accounts and selling to large, commercial users such as painting contractors, purchasing agents, and manufacturers who need large volumes of high-quality products.
  • Assist in gathering, analyzing, and reporting daily/weekly/monthly sales and service financials and metrics.
  • Resolve escalated customer service issues by negotiating solutions that resolve customers’ problems. Exercise sound judgment in issuing credits and making exceptions to customer policies to maintain a high level of customer satisfaction.
  • Track down sources of special products to meet customers’ specific needs. Locate out-of-stock products at other locations and set up product transfers so customers can have what they need in a timely manner.
  • Communicate effectively with all levels of the organization, customers, and external partners.
  • Delegate tasks to store employees to ensure store operations run smoothly and efficiently.
  • Build relationships with a wide array of customers, from contractors to homeowners.
  • Work with external vendors to manage inventory and supply orders for the store.
  • Trained in product knowledge, marketing, P&L, inventory, pricing, sales, loss prevention, and human resources.

Carpet and Flooring Salesperson

Just Remnants
05.2019 - 07.2019
  • Quickly learned about carpeting and flooring products, including carpet fibers (nylon, polyester, olefin, wool), carpet construction (twist, density), carpet textures (cut pile, loop), and flooring types such as hardwood, vinyl, and synthetic.
  • Generated sales on the first day; completed a $2k+ business-to-business sale that will generate future sales and was a result of multiple visits by the customer and hours spent helping him determine the best product for his needs.
  • Listened to customers to understand their needs and preferences, then made recommendations regarding design, color, texture, and function; educated customers on the pros and cons of various types of carpeting and flooring.
  • Established ongoing relationships with new customers, providing excellent customer service during the purchase and maintaining communication after the sale to ensure satisfaction.
  • Responsible for opening the store, turning lights on, and organizing the store and samples to create a welcoming environment for customers.
  • Learned to multitask by handling customers in the store along with incoming calls on a multi-line phone system.
  • Scheduled carpet and flooring installations, coordinating with customers and installers.
  • Handled special orders, inventory controls, and filing of orders, accounts payable invoices, contracts, and payroll.
  • Established a business presence on social media by creating an Instagram page for the small business.

Customer Service Representative

Domino’s Pizza
05.2018 - 08.2018
  • Provided customer service by inputting customer orders, processing payment transactions, and responding to questions and concerns.
  • Provided customers with their orders, ensuring orders were correct and the customer was satisfied.
  • Prepared food products, washed dishes, folded boxes, swept floors, and cleaned tables.

Education

B.S. (cum laude) - Sociology, Psychology

Virginia Commonwealth University
Richmond, VA
12.2020

Skills

  • Customer Service
  • Project Management
  • Professional Services
  • Negotiation
  • Consultative Sales
  • Problem-Solving
  • Communication
  • Teamwork
  • Data Analysis
  • Flexibility
  • Creativity
  • Marketing
  • Writing
  • VCU Business Certificate in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Linkedin Project Management Foundations (authorized PMI training partner)
  • Knowledgeable on Google Suite, IBM SPSS, Point-of-Sales

Certification

  • VCU Business Certificate in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Linkedin Project Management Foundations (authorized PMI training partner)

HIGHLIGHTS

  • PROJECT MANAGEMENT Acted as project manager for large-scale projects, including build-outs of various businesses (restaurants, store-fronts, and offices). Worked with the customer to identify product, color, and quantity. Planned and organized the sourcing, preparation, staging and delivery of multiple orders. Worked closely with the customer during construction so that products were delivered exactly when the customer was ready to use them (just-in-time).
  • MARKETING / BUSINESS DEVELOPMENT Strong marketing and business development skills and mindset demonstrated through (1) suggesting and implementing a coffee-donut bar to attract busy contractors, (2) reaching out to customers via phone calls and email to inform them about sales, availability of products, special promotions, and to build company/customer relations, and (3) utilizing sales strategies such as test drives and red-carpet promotions to build relationships with new and existing customers.
  • COMMUNICATION Adept at establishing ongoing relationships with new customers, providing excellent customer service during the purchase, and maintaining communication after the sale to ensure satisfaction

Timeline

Assistant Sales Manger

Color Wheel Paint and Decorating
04.2025 - Current

Store Assistant Manager

Sherwin Williams
08.2021 - 11.2024

Carpet and Flooring Salesperson

Just Remnants
05.2019 - 07.2019

Customer Service Representative

Domino’s Pizza
05.2018 - 08.2018

B.S. (cum laude) - Sociology, Psychology

Virginia Commonwealth University

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Charlie Germain