Charlie McCoy
Newport News
Summary
Dynamic and dependable professional with a strong work ethic and guest relations expertise, honed at Christopher Newport University. Proven ability to foster relationships and enhance customer satisfaction through exceptional service and problem-solving skills. Committed to creating memorable experiences while maintaining safety and organization in high-pressure environments.
Developed skills in high-energy event environments, excelling in communication and organization. Transitioning into new role with focus on applying teamwork and problem-solving abilities. Committed to contributing to dynamic and collaborative setting.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2
2
years of professional experience
Work History
Summer Event Staff
Christopher Newport University
05.2025 - Current
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
Attendant Care Worker
PPL Care Services
02.2025 - Current
- Utilized problem-solving skills when faced with challenging situations involving physical or emotional stressors impacting clients.
- Facilitated social interactions and community engagement for clients to promote mental wellbeing.
- Fostered strong relationships with clients built on trust, empathy, and respect for their dignity throughout the caregiving journey.
Dining Services Employee
Christopher Newport University
10.2023 - Current
- Complied with health and safety regulations, maintaining top cleanliness and organization.
- Implemented best practices and completed training on new dishes, drinks and services to optimize guest recommendations.
- Managed inventory levels, reducing waste and optimizing food cost control measures.
- Resolved customer complaints efficiently, demonstrating strong problem-solving skills and enhancing overall satisfaction.
Education
Bachelor of Arts - Criminology
Christopher Newport University
Newport News, VA05-2026
Skills
- Strong teamwork
- Leadership qualities
- Creativity and innovation
- First aid training
- Guest relations expertise
- Punctual and dependable
- Interpersonal communication
- Active listening
- Attention to detail
- Customer service management
- Strong work ethic
Languages
English
Native or Bilingual
Spanish
Limited Working
Italian
Limited Working
Timeline
Summer Event Staff
Christopher Newport University
05.2025 - Current
Attendant Care Worker
PPL Care Services
02.2025 - Current
Dining Services Employee
Christopher Newport University
10.2023 - Current
Bachelor of Arts - Criminology
Christopher Newport University
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