CHARLOTTE BENSON
Troy
Summary
Dynamic customer service manager with proven skills in cash handling and exceptional telephone etiquette. Committed to enhancing customer satisfaction through effective problem-solving and operational improvements.
Overview
12
12
years of professional experience
Work History
Customer Service Manager
BOYD TAVERN MARKET
Keswick, VA
01.2025 - 04.2026
- Managed customer inquiries and resolved issues efficiently to enhance satisfaction.
- Implemented feedback mechanisms to gather customer insights and drive operational improvements.
- Coordinated team schedules and ensured optimal staffing levels during peak hours.
Restaurant Hostess/Cashier Manager
MOOSE'S BY THE CREEK
Charlottesville, VA
07.2014 - 12.2024
- Welcomed and seated guests, ensuring prompt and courteous service.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Collected information from arriving customers to seat groups or place them on waitlist.
Education
GED -
CHARLOTTESVILLE HIGH SCHOOL
CHARLOTTESVILLE, VASkills
- Customer service
- Problem-solving
- Customer focused
- Excellent time management skills
- Cash handling
- Adherence to high customer service standards
- Exceptional telephone etiquette
- Positive and constructive feedback
Timeline
Customer Service Manager
BOYD TAVERN MARKET
01.2025 - 04.2026
Restaurant Hostess/Cashier Manager
MOOSE'S BY THE CREEK
07.2014 - 12.2024
GED -
CHARLOTTESVILLE HIGH SCHOOL