Charlotte Coyle
VA Beach
Summary
Dedicated office administrative assistant with expertise in customer engagement and workflow optimization. Proven ability to enhance patient experiences through effective schedule management and confidentiality handling.
Overview
9
9
years of professional experience
Work History
Office Administrative Assistant
Artemis Therapeutic Center LLC
Va Beach ,va
01.2025 - Current
- Coordinated office communications and scheduling to enhance team productivity.
- Streamlined administrative processes, improving response times for appointment scheduling.
- Assisted in the preparation of documentation for patient intake and follow-up procedures.
- Managed patient records and ensured confidentiality compliance with HIPAA regulations.
- Supported onboarding processes for new employees by organizing training materials and schedules.
- Assisted in reconciling accounts and resolving payment issues promptly.
- Handled account payments and provided information regarding outstanding balances.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Monitored outstanding invoices and performed collections duties.
- Communicated with insurance providers to resolve discrepancies and clarify coverage details for patients.
- Analyzed trends in claims denials to identify areas for process improvement and enhance accuracy rates.
- Verified client information by analyzing existing evidence on file.
- Posted payments to accounts and maintained records.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Dental Assistant
Dr.Reynolds
Portsmouth VA
10.2023 - 12.2024
- Assisted in patient preparation and management for dental procedures.
- Sterilized instruments and maintained cleanliness of treatment areas.
- Scheduled appointments and managed patient records efficiently.
- Educated patients on oral hygiene and post-treatment care protocols.
- Supported dentists during procedures by providing necessary tools and materials.
- Monitored inventory levels of dental supplies and placed orders as needed.
- Collaborated with team members to improve patient flow and reduce wait times.
- Trained new dental assistants on office protocols and equipment use.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for a clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
New Patient Coordinator
The Art Of Dentistry
Va Beach, VA
01.2023 - 10.2023
- Facilitated new patient onboarding, ensuring seamless integration into practice protocols.
- Educated patients on treatment options and financial policies, enhancing informed decision-making.
- Coordinated patient scheduling and managed appointment logistics to optimize clinic workflow.
- Collaborated with dental team to streamline communication and improve patient experience.
- Implemented electronic health record management practices to maintain accurate patient documentation.
- Developed and maintained positive relationships with patients, fostering loyalty and retention.
- Trained junior staff on patient coordination processes, enhancing team efficiency and service quality.
- Provided exceptional customer service, addressing concerns and answering inquiries promptly and professionally.
- Maintained organized patient records for easy retrieval and accurate billing practices.
- Ensured a welcoming environment for all patients by maintaining a clean, professional front-office space.
Dental Assistant
Indian Creek Dept of Corrections
Chesapeake, VA
08.2022 - 01.2023
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Head Dental Assistant
Little Creek Family Dental
Norfolk, VA
03.2018 - 03.2020
- Trained and mentored junior dental assistants on best practices.
- Implemented new sterilization protocols, enhancing safety and compliance standards.
- Led team in optimizing patient flow and scheduling procedures.
- Streamlined inventory management, reducing supply costs through effective procurement strategies.
- Assisted dentists during complex procedures, ensuring high-quality patient care.
- Coordinated with front office staff to improve communication and patient satisfaction.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Assisted dentist by managing medical emergencies.
Education
GED -
Adult Learning Center
Virginia Beach, VADental Assistant - Dental
Centura College
Norfolk ,VA02-2015
Skills
- Database administration
- Database entry
- Dedicated team player
- Billing management
- Event planning
- File management
- Scheduling appointments
- Microsoft Office Suite
- Word processing
- Schedule management
- Scheduling appointments
- Calendar management
- Email management
- Customer service
- Team collaboration
- Office organization
- Customer engagement
- Admin support
- Team support
- Insurance coordination
- Financial reconciliation
- Event planning
- Meeting planning
- Leadership skills
- Spreadsheet development
- Verbal communication
- Business correspondence
- Scanning and copying
- Dedicated team player
- Microsoft Word
- Filing
Timeline
Office Administrative Assistant
Artemis Therapeutic Center LLC
01.2025 - Current
Dental Assistant
Dr.Reynolds
10.2023 - 12.2024
New Patient Coordinator
The Art Of Dentistry
01.2023 - 10.2023
Dental Assistant
Indian Creek Dept of Corrections
08.2022 - 01.2023
Head Dental Assistant
Little Creek Family Dental
03.2018 - 03.2020
GED -
Adult Learning Center
Dental Assistant - Dental
Centura College