Charlotte Cunningham
Midlothian, 2210 Winterfield Rd
Summary
Professional book-selling expert proficient in customer service, inventory management, and literary knowledge. Adept at fostering team collaboration and delivering results in dynamic retail environments. Reliable, adaptable, and skilled in creating engaging customer experiences while meeting sales targets. Strong communicator with passion for books and enhancing reader satisfaction.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Home Stager
The Newcastle Design Company
Richmond, VA
06.2026 - 08.2026
- Collaborated with real estate agents to align staging strategies with client expectations.
- Designed and executed staging plans to enhance property appeal and marketability.
- Curated furniture and decor selections, ensuring cohesive aesthetics throughout staged properties.
- Implemented efficient inventory management practices for staging materials and furnishings.
- Received consistent positive feedback from clients on completed projects, leading to increased referral business opportunities.
- Transformed vacant homes into inviting spaces by selecting appropriate rental furniture and decor items.
Bookseller
Books-A-Million
Midlothian, VA
09.2024 - 08.2026
- Assisted customers with inquiries and recommendations to enhance the shopping experience.
- Operated point-of-sale systems efficiently, processing transactions accurately.
- Managed inventory levels, ensuring optimal stock availability and organization.
- Maintained store presentation standards, including merchandising and signage updates.
- Provided training and support to new staff on operational procedures and customer service techniques.
- Contributed to achieving sales goals through proactive customer engagement strategies.
- Assisted customers with locating books and other materials in store.
- Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
- Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.
- Enhanced customer satisfaction by providing personalized book recommendations based on individual preferences.
- Provided exceptional customer service through active listening, addressing concerns promptly and professionally.
- Improved overall store appearance through regular cleaning tasks and attention to detail, contributing to a positive shopping experience for customers.
Education
Bachelor of Arts - Marketing
University of Mary Washington- Transfer
Fredericksburg, VABachelor of Arts - Marketing
James Madison University
Harrisonburg, VA05-2029
Skills
- Staging consultations
- Store organization and layout
- Sales transaction management
- Product recommendations
- Special order management
- Sales promotions
- Customer communication
- Design concepts
- Market analysis
Certification
- Career and Technical Education Training - 2024-2025
Timeline
Home Stager
The Newcastle Design Company
06.2026 - 08.2026
Bookseller
Books-A-Million
09.2024 - 08.2026
Bachelor of Arts - Marketing
University of Mary Washington- Transfer
Bachelor of Arts - Marketing
James Madison University