Charlotte McDonald
Midlothian
Summary
A results-driven learner with passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results. And a detail-oriented worker with experience as a To-Go Specialist at Outback Steakhouse, excelling in customer service and efficient order management. Able to multitask and collaborate effectively, while training new team members to enhance service quality. Strong money handling skills and a commitment to operational excellence drive success in fast-paced environments.
Overview
4
4
years of professional experience
Work History
To-Go Specialist
Outback Steakhouse
02.2025 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Prepared and packaged to-go orders efficiently for customer satisfaction.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of workstations for operational efficiency.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
Student
08.2021 - 05.2025
- Assisted in course preparation and organization of materials for successful classroom activities.
- Collaborated with peers to develop project presentations, enhancing teamwork skills and communication.
- Conducted research to support academic projects, refining analytical abilities and information sourcing techniques.
- Participated in study groups, fostering collaborative learning environments and peer support networks.
Volunteer
Chesterfield Food Bank
12.2022 - 04.2025
- Distributed food boxes with carefully selected essentials to families in need.
Education
Bachelor of Science - Economics
James Madison University
Harrisonburg, VA05-2028
High School Diploma -
Cosby High School
Midlothian, Virginia05-2025
Skills
- Strong multitasking
- Email and Phone etiquette
- Quick learner
- Initiative-taking
- Detail-oriented
- Money handling
- Goal oriented
- Time management
- Team collaboration
- Computer skills
- Research and Analysis
- Reading comprehension
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
To-Go Specialist
Outback Steakhouse
02.2025 - Current
Volunteer
Chesterfield Food Bank
12.2022 - 04.2025
Student
08.2021 - 05.2025
Bachelor of Science - Economics
James Madison University
High School Diploma -
Cosby High School