Charlotte Parkins
Newport News
Summary
Customer service representative with 23 years of experience in retail management and pharmacy operations. Demonstrated ability to lead teams, manage inventory, and achieve sales growth. Holds certifications in project management, ethics, Six Sigma, and pharmacy technician. Bilingual in English and Tagalog, with strong communication and leadership skills.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Department of Motor Vehicles
Newport News
08.2023 - Current
- Facilitated customer inquiries on vehicle registration and licensing processes.
- Maintained accurate records in DMV database for future reference.
- Processed payments for licensing and registration services efficiently.
- Streamlined applications for driver's licenses and identification cards.
- Educated customers on DMV policies to enhance understanding.
- Guided customers through vehicle title transfers and documentation requirements.
- Utilized computer systems to update and retrieve customer information effectively.
- EZPass Technician
Store Manager
CVS Pharmacy
Williamsburg
10.2021 - 03.2023
- Oversaw daily store operations, ensuring adherence to safety regulations and company policies.
- Trained and supervised staff to achieve exceptional service quality.
- Implemented effective inventory management strategies to reduce losses.
- Created engaging promotional displays to boost product visibility.
- Conducted safety audits regularly to ensure a secure shopping experience.
- Evaluated sales data for trend identification and inventory adjustment.
- Compiled monthly reports on sales performance and financial metrics.
- Set customer service standards, monitoring compliance among team members.
Pharmacy Technician
Walgreens
Hampton
03.2021 - 10.2021
- Accurately processed prescriptions to meet diverse customer needs.
- Managed inventory levels to ensure proper medication stock.
- Assisted pharmacists in preparing medication orders and compounding prescriptions.
- Delivered excellent customer service by resolving inquiries and issues.
- Operated pharmacy software for prescription input and patient record management.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Created and updated customer profiles, including demographics and allergies in pharmacy systems.
Assistant Store Manager
Walgreens
Hampton
08.1997 - 03.2020
- Supervised daily store operations, including customer service, inventory management, and staff scheduling.
- Trained new employees in customer service and sales techniques to enhance performance.
- Implemented visual merchandising strategies to improve product displays and attract customers.
- Organized promotional events that increased customer engagement and store traffic.
- Addressed customer inquiries and resolved complaints through effective listening and solution offering.
- Managed cash handling procedures, ensuring accurate reconciliation of discrepancies.
- Delegated assignments based on team strengths to optimize service levels and floor coverage.
- Conducted interviews for potential hires to fill vacancies with qualified candidates.
Education
High school diploma -
Olympic College
Bremerton, WA04.1991
Skills
- Database management
- Payment processing
- Inventory control
- Team training
- Complaint resolution
- Policy education
- Inquiry handling
- Process optimization
- Relationship management
- Team collaboration
- Equipment proficiency
- CRM expertise
- Excel proficiency
- System implementation
- Organizational skills
- Vehicle registration
- DMV software usage
- Title processing
- EZPass
Certification
- Six Sigma Yellow Belt Certified, 02/01/15, Present
- Lean Six Sigma White Belt, 07/01/14, Present
- Certified Ethics Associate (CEA), 02/01/15, Present
- Project Management Essentials Certified (PMEC), 04/01/20, Present
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
References
References available upon request.
Timeline
Customer Service Representative
Department of Motor Vehicles
08.2023 - Current
Store Manager
CVS Pharmacy
10.2021 - 03.2023
Pharmacy Technician
Walgreens
03.2021 - 10.2021
Assistant Store Manager
Walgreens
08.1997 - 03.2020
High school diploma -
Olympic College