Charlotte Powers
Bedford
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
12
12
years of professional experience
Work History
General Manager
RunAbout Sports Roanoke
04.2022 - Current
- Formulated policies and procedures to streamline operations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Fulfillment Operations Team Lead
Target
05.2019 - 12.2021
- Trained, mentored and motivated employees to maximize team productivity.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Recruited, interviewed and hired talented professionals who each brought wealth of experience and exemplary skills to team.
- Determined effective schedules and managed daily workflow.
- Supervised more than 20 team members, offering constructive feedback on work performance.
General Merchandise Team Leader
Target
01.2014 - 05.2019
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Monitored stock to maintain sufficient quantity of featured product.
- Displayed appropriate signage for products and sales promotions.
- Printed labels and tags for for-sale merchandise.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Communicated and coordinated planogram execution with store management.
Senior Guest Service Team Leader
Target
11.2012 - 01.2014
- Delivered updated and accurate information in response to guest inquiries.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
Education
Master of Science - Marriage And Family Therapy
Liberty University
Lynchburg, VA05.2012
Bachelor of Science - Social Work
Radford University
Radford, VA05.2008
Bachelor of Science - Psychology
Radford University
Radford, VA05.2008
Skills
- Budgeting and cost control strategies
- Delegation
- Self motivated and high energy
- Logistics oversight
- Inventory coordination
- Leadership and team building
- Problem resolution
- Operations management
Timeline
General Manager
RunAbout Sports Roanoke
04.2022 - Current
Fulfillment Operations Team Lead
Target
05.2019 - 12.2021
General Merchandise Team Leader
Target
01.2014 - 05.2019
Senior Guest Service Team Leader
Target
11.2012 - 01.2014
Bachelor of Science - Social Work
Radford University
Bachelor of Science - Psychology
Radford University
Master of Science - Marriage And Family Therapy
Liberty University
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