Charlotte Staas
Midlothian
Summary
Dedicated professional with exceptional customer service skills. Known for strong multitasking and effective communication, enhancing guest engagement and satisfaction in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
The Hardshell
05.2025 - Current
- Provided exceptional customer service to enhance guest satisfaction and dining experience.
- Accurately took and processed orders using point-of-sale systems for efficient service delivery.
- Assisted in maintaining cleanliness and organization of dining area to ensure compliance with health standards.
- Collaborated with kitchen staff to expedite food preparation and improve order accuracy.
- Supported team members during peak hours, fostering a collaborative environment for optimal service efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Restaurant Hostess
The Hardshell
08.2021 - 12.2024
- Welcomed guests and managed seating arrangements to ensure optimal flow and customer satisfaction.
- Coordinated with kitchen and waitstaff to streamline service operations during high-volume periods.
- Trained new hosts on reservation systems and customer service protocols for consistent guest experiences.
- Implemented feedback mechanisms to enhance guest interactions and improve overall dining atmosphere.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Lifeguard
Fishing Bay Yacht Club
05.2023 - 08.2024
- Monitored pool area to ensure safety and compliance with club regulations.
- Provided immediate first aid and emergency response during aquatic incidents.
- Assisted in maintaining cleanliness and organization of pool facilities.
- Educated members on water safety practices and club policies.
- Enhanced member experience through effective communication and customer service skills.
Restaurant Hostess
Mosaic
01.2023 - 04.2023
- Maintained knowledge of menu items to assist guests with inquiries and recommendations effectively.
- Oversaw daily operations, ensuring compliance with health and safety standards within the restaurant environment.
- Developed scheduling strategies to optimize staff coverage based on anticipated guest traffic patterns.
- Fostered a welcoming environment that encouraged repeat patronage through exceptional hospitality practices.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Sailing Coach
Solomons Yachting Center
07.2022 - 08.2022
- Developed personalized training programs to enhance sailing skills and technique improvement.
- Organized and led group sailing lessons, fostering teamwork and communication among participants.
- Implemented safety protocols to ensure a safe learning environment for all students.
- Mentored junior coaches, enhancing their instructional strategies and coaching effectiveness.
- Evaluated participant progress, providing constructive feedback tailored to individual skill levels.
- Supported athlete development by providing constructive feedback after each practice and competition.
Education
Bachelor of Science - Political Science
James Madison University
Harrisonburg,VA05-2027
High School Diploma -
James River High School
Midlothian, VA05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Customer service
- Team collaboration
- Strong multitasking
Certification
- CITI Social/Behavior Research Training - 2026-2029
Timeline
Server
The Hardshell
05.2025 - Current
Lifeguard
Fishing Bay Yacht Club
05.2023 - 08.2024
Restaurant Hostess
Mosaic
01.2023 - 04.2023
Sailing Coach
Solomons Yachting Center
07.2022 - 08.2022
Restaurant Hostess
The Hardshell
08.2021 - 12.2024
Bachelor of Science - Political Science
James Madison University
High School Diploma -
James River High School