Charlotte Gale Corpuz
Manassas
Summary
Team-oriented Sales Supervisor with experience handling issues with poise. Enthusiastic personality, strong work ethic, and background mentoring team members in selling techniques. Deep knowledge in marketing and customer service.
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
6
6
years of professional experience
6069
6069
years of post-secondary education
Work History
Sales Supervisor
Michael Kors
Woodbridge
11.2022 - Current
- Supervised daily sales operations in a high-end retail environment.
- Trained and mentored team members on customer service techniques.
- Managed inventory levels to ensure product availability for customers.
- Developed and implemented visual merchandising strategies to enhance product display.
- Assisted in recruiting and onboarding new sales staff for the team.
- Monitored sales performance and provided feedback to improve results.
- Coordinated staff schedules to optimize coverage during peak hours.
- Led daily briefings to communicate goals and motivate team members.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
- Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
- Processed cash, credit and check transactions with POS system and cash register.
- Developed and implemented sales strategies to increase customer base.
- Maintained relationships with customers through regular follow-up calls and emails.
- Directed and supervised staff performance.
- Coached staff on strategies to enhance performance and improve customer relations.
- Mentored newly hired employees by explaining tactics for building sales pipelines.
Certified Nursing Assistant
Sunrise at Silas Burke House Assisted Living
Burke
07.2021 - 08.2022
- Assisted residents with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety of resident living areas and common spaces.
- Documented resident care activities accurately in electronic health records systems.
- Collaborated with team members to develop personalized care plans for residents.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Helped residents walk with or without self-help devices.
- Responded quickly to emergency situations involving sudden illness or injury.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Assisted residents in preparing for activities and social programs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Supported non-ambulatory residents in range of motion exercises.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Shaved and draped patients to prepare for surgery, treatment or examination.
Sales Associate
Hudson News
Arlington
05.2019 - 06.2021
- Assisted customers in product selection and provided recommendations.
- Managed inventory levels and organized stock on the sales floor.
- Operated point-of-sale system to process customer transactions efficiently.
- Maintained cleanliness and organization of store displays and merchandise.
- Collaborated with team members to meet daily sales goals and objectives.
- Conducted regular audits of merchandise to ensure accurate inventory records.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Certified Nursing Assistant
Woodbridge, VAMedication Aide
Woodbridge, VACertified Caregiver
Laoag City, Philippines Bachelor of Science - Nursing
Northwestern University
Laoag City, Philippines 07.2006 - 04.2011
Skills
- Sales strategy
- Visual merchandising
- Customer service
- Inventory management
- Personal care assistance
- Vital signs monitoring
- Patient mobility support
- Daily living activities
- Team collaboration
- Time management
- Patient safety practices
- Care plan development
Timeline
Sales Supervisor
Michael Kors
11.2022 - Current
Certified Nursing Assistant
Sunrise at Silas Burke House Assisted Living
07.2021 - 08.2022
Sales Associate
Hudson News
05.2019 - 06.2021
Bachelor of Science - Nursing
Northwestern University
07.2006 - 04.2011
Certified Nursing Assistant
Medication Aide
Certified Caregiver