Summary
Overview
Work History
Education
Skills
Timeline
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Charmaine Black

Crewe

Summary

Dynamic Team Lead at Walmart with a detail-oriented approach, skilled in performance monitoring and employee training. Successfully streamlined operations, enhancing productivity and fostering a positive work environment. Recognized for effective conflict resolution and coaching, driving team engagement and achieving operational excellence.

Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.

Overview

12
12
years of professional experience

Work History

Team Lead

Walmart
04.2023 - Current
  • Collaborated with team members to streamline daily operations and enhance productivity.
  • Assisted in coordinating project tasks, ensuring timely completion and quality standards.
  • Communicated effectively with team members to address challenges and facilitate solutions.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Worked different areas to provide optimal coverage and meet production goals.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Engaged in training sessions to learn operational procedures and safety protocols.
  • Conducted regular reviews of operations and identified areas for improvement.

Manager

Papa John's Pizza
01.2014 - 03.2023
  • Oversaw daily store operations, ensuring adherence to company policies and procedures.
  • Managed inventory levels using POS systems to optimize stock availability and minimize shrinkage.
  • Trained and mentored staff on customer service best practices, enhancing team performance and engagement.
  • Developed schedules for team members, optimizing labor costs while maintaining service standards.
  • Resolved customer inquiries and complaints promptly, fostering a positive shopping experience and loyalty.
  • Conducted regular store audits to ensure compliance with safety regulations and operational standards.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.

Education

Manchester High School
Chesterfield, VA
05-2013

Skills

  • Detail-oriented approach
  • Effective conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Performance monitoring
  • Performance improvement
  • Quality control
  • Production monitoring
  • Employee evaluation
  • Employee training
  • Workflow management

Timeline

Team Lead

Walmart
04.2023 - Current

Manager

Papa John's Pizza
01.2014 - 03.2023

Manchester High School

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Charmaine Black