Charmaine Pinkney
Horntown
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
NP Family Practice, LLC
05.2024 - 03.2026
- Managed patient scheduling and appointment confirmations using electronic health record systems.
- Coordinated communication between patients and healthcare providers for efficient service delivery.
- Processed patient information and insurance claims accurately to ensure timely billing.
- Assisted in maintaining office organization and cleanliness to enhance patient experience.
- Handled incoming calls and inquiries with professionalism, providing accurate information to patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Medical Office Assistant
Allergy, Asthma & Sinus Care
04.2022 - 02.2024
- Managed patient scheduling and appointment confirmations to optimize clinic operations.
- Processed insurance claims and verified patient eligibility for seamless billing procedures.
- Assisted with front office duties, ensuring a welcoming environment for patients and visitors.
- Maintained accurate patient records and ensured compliance with HIPAA regulations.
- Trained new staff on office protocols and electronic health record systems to improve efficiency.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Office Assistant
Robert Half Staffing
01.2021 - 05.2022
- Assisted in preparing leasing agreements and applications for prospective tenants.
- Coordinated property viewings and maintained comprehensive tenant communication.
- Supported the onboarding process for new tenants by providing essential information and resources.
- Developed strong relationships with tenants through proactive communication and excellent customer service skills.
- Managed scheduling and calendar coordination for multiple executives, ensuring efficient use of time.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Associate of Science - Education
Eastern Shore Community College
Melfa, VA04-2004
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Attention to detail
- HIPAA compliance
- Microsoft office
- Payment collection
Timeline
Medical Receptionist
NP Family Practice, LLC
05.2024 - 03.2026
Medical Office Assistant
Allergy, Asthma & Sinus Care
04.2022 - 02.2024
Office Assistant
Robert Half Staffing
01.2021 - 05.2022
Associate of Science - Education
Eastern Shore Community College