Charmel barrett
RICHMOND
Summary
Dynamic customer service professional with extensive experience at Walmart, excelling in complaint resolution and relationship building. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Proficient in Microsoft Office Suite, with a strong focus on achieving results and fostering team collaboration. Committed to delivering exceptional service and support.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Walmart
- Assisted customers with inquiries and product selection to enhance shopping experience.
- Processed transactions accurately while maintaining a positive and efficient checkout environment.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Collaborated with team members to maintain organized merchandise displays and inventory management.
Nutrition Assistant
Richmond. Pubic Schools
02.2021 - 11.2025
- Assisted in meal preparation and distribution for daily student nutrition programs.
- Supported dietary assessments to ensure compliance with nutritional guidelines and regulations.
- Maintained inventory of food supplies and kitchen equipment, ensuring proper storage procedures.
- Collaborated with staff to implement health education initiatives for students and families.
- Monitored food safety standards during preparation and service to guarantee student safety.
- Provided training to new team members on food handling protocols and kitchen operations.
- Developed educational materials promoting healthy eating habits among students.
- Participated in menu planning meetings to enhance nutritional offerings in school meals.
- Increased patient satisfaction through attentive service and timely delivery of meals.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Assisted patients clients with mean plan development, addressing individualized dietary requirements.
- Collaborated with dietitians to ensure optimal nutrition for patients with specific dietary needs.
- Assisted in maintaining a clean and organized kitchen, adhering to food safety regulations.
- Ensured accurate record-keeping of patient information, including food allergies, preferences, and dietary restrictions.
- Evaluated and revised menus to incorporate variety and meet evolving needs and preferences.
- Demonstrated flexibility in adapting to schedule changes or additional assignments as needed in a fast-paced environment.
- Assisted in conducting nutritional assessments for patients upon admission, contributing valuable input towards their care plans.
- Developed and implemented community nutrition program to improve health outcomes and prevent disease.
- Improved client nutrition by developing personalized meal plans and dietary recommendations.
- Coordinated with kitchen staff members effectively, ensuring smooth operations during peak service hours.
- Maintained food and sanitation standards to prevent food-borne illness and promote health.
Collections Agent
For Capital 1
02.2010 - 02.2015
- Managed customer accounts to facilitate timely collections and resolve outstanding balances.
- Utilized CRM software to track interactions and document payment agreements effectively.
- Negotiated payment plans with clients to enhance collection rates while maintaining positive relationships.
- Analyzed account data to identify trends and optimize collection strategies for improved efficiency.
- Collaborated with team members to develop best practices for dispute resolution and customer engagement.
- Conducted follow-up communications to ensure compliance with payment arrangements and maintain account status.
- Provided training support for new hires on collections processes and company policies, enhancing team performance.
- Monitored compliance with regulatory requirements in all collection activities, ensuring adherence to industry standards.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Maintained high volume of calls and met demands of busy and productive group.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Counseled debtors on payment options and arranged installment agreements.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
- Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
Customer Service Representative
Walmart
03.2010 - 06.2012
- Educated customers on promotions and store policies to maximize engagement and sales opportunities.
- Utilized point-of-sale systems for efficient transaction processing and customer service tracking.
- Conducted regular audits of stock levels, contributing to improved availability of popular items.
- Participated in training new staff on customer service protocols and company standards for excellence.
Education
High School Diploma - High School Diploma
John Marshall High School
Richmond, VA06.1999
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Administrative support
- Microsoft Office Suite
- Microsoft PowerPoint
- Data collection
- Customer relationship management (CRM)
- Prioritization
- Staff training
- De-escalation techniques
- Building rapport
- Technical support
- Quality control
- Clerical support
- Live chat support
- Filing
- Dispute resolution
- Customer education
- Product sales
- Product and service solutions
- Multi-line phone talent
- Coordination
- Sales expertise
- Assertiveness
- Order fulfillment
- Store maintenance
- Recordkeeping strengths
- Account updating
- Account management
- Reading comprehension
- Spreadsheets
Timeline
Nutrition Assistant
Richmond. Pubic Schools
02.2021 - 11.2025
Customer Service Representative
Walmart
03.2010 - 06.2012
Collections Agent
For Capital 1
02.2010 - 02.2015
Customer Service Representative
Walmart
High School Diploma - High School Diploma
John Marshall High School