Chasady Parker

• Ranked Top 3 in retention performance within team.

• Maintained a 100% save rate, reducing cancellations from a 60% environment to approximately 20%.

• Retained an average of 40 accounts per day through strategic objection handling and consultative sales techniques.

• Consistently exceeded company sales and performance goals while managing high volume inbound call lines.

• Negotiated structured repayment solutions on delinquent accounts through strategic financial discussions.
• Maintained detailed account documentation using collection management systems.
• Ensured full compliance with FDCPA regulations and internal company policies during all consumer communications.
• Built trust quickly during sensitive financial conversations to secure repayment commitments and positive account outcomes.

• Advanced internally based on performance and leadership from customer service to retention specialist to account manager.

• Managed inbound credit card accounts, billing concerns, and financial solutions.

• Preserved at-risk accounts through strategic retention efforts and client education.

• Served as primary contact for high-value cardholders and complex account resolutions.

• Cross trained and promoted into specialized departments based on performance.

• Handled high-volume package tracking inquiries before advancing to the Damages Department to conduct shipment investigations and ultimately transitioning into Claims to resolve complex cases.

• Recognized for accuracy, efficiency, and ability to manage escalated cases remotely.