Chase Kelly
Midlothian
Summary
Dynamic Field Technician with a proven track record at Cross Timbers Roofing, excelling in roof inspections and installations. Recognized for enhancing workflow efficiency and training junior staff. Strong in professional communication and workplace safety, ensuring projects are completed on time while maintaining high standards of quality and customer satisfaction.
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
9
9
years of professional experience
Work History
Field Technician
Cross Timbers Roofing - Ctr
09.2023 - 08.2025
- Enhanced roofing project efficiency through thorough damage inspections and repair recommendations.
- Executed roof installations adhering to industry safety protocols and best practices.
- Coordinated with project managers to ensure roofing projects were completed on time.
- Trained junior technicians on safety protocols and effective installation techniques.
- Streamlined material handling and site organization, improving overall workflow efficiency.
- Reported project progress and challenges to supervisors, ensuring effective communication.
Technician
MCA
01.2021 - 08.2023
- Ensured optimal performance by operating and maintaining complex technical equipment.
- Minimized downtime by diagnosing and resolving mechanical issues effectively.
- Enhanced service delivery through collaboration with cross-functional teams.
- Trained junior technicians on safety protocols and equipment usage.
- Maintained a safe work environment by adhering to safety guidelines consistently.
- Improved system performance through thorough testing and detailed analysis.
Customer Service Associate
Wawa
05.2016 - 12.2020
- Enhanced customer satisfaction by resolving inquiries and issues efficiently.
- Processed transactions accurately, ensuring timely cash register operations.
- Maintained store cleanliness and organization, improving overall customer experience.
- Coordinated with team members to optimize stock levels and product availability.
- Streamlined workflows through implementing effective process improvements, increasing service speed.
Education
High School Diploma -
Manchester High School
Midlothian, VASkills
- Field operations
- Workplace safety
- Professional communication
- Data collection
- Equipment installation
- Works Well Under Pressure
- Attention to detail
- Team collaboration
- Customer support
- Sales closing
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Field Technician
Cross Timbers Roofing - Ctr
09.2023 - 08.2025
Technician
MCA
01.2021 - 08.2023
Customer Service Associate
Wawa
05.2016 - 12.2020
High School Diploma -
Manchester High School