Chase Watt
Purcellville
Summary
Dynamic customer service professional with experience at Giant of Maryland, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to manage high-pressure situations while maintaining professionalism, resulting in increased customer satisfaction and repeat business. Skilled in data entry and efficient problem-solving.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Giant of Maryland
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Walgreens Boots Alliance
11.2022 - 12.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Advanced Studies
Loudoun Valley High School
Purcellville06-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
- Promotion from store cashier to customer service representative, trained in handling store operations as well as money handling
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Representative
Giant of Maryland
12.2023 - Current
Customer Service Cashier
Walgreens Boots Alliance
11.2022 - 12.2023
Advanced Studies
Loudoun Valley High School
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