Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Chase Watt

Purcellville

Summary

Dynamic customer service professional with experience at Giant of Maryland, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to manage high-pressure situations while maintaining professionalism, resulting in increased customer satisfaction and repeat business. Skilled in data entry and efficient problem-solving.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Giant of Maryland
12.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Cashier

Walgreens Boots Alliance
11.2022 - 12.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Education

Advanced Studies

Loudoun Valley High School
Purcellville
06-2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Accomplishments

- Promotion from store cashier to customer service representative, trained in handling store operations as well as money handling

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Customer Service Representative

Giant of Maryland
12.2023 - Current

Customer Service Cashier

Walgreens Boots Alliance
11.2022 - 12.2023

Advanced Studies

Loudoun Valley High School
Chase Watt