CHASITY LONDON
Sentara Health
Virginia Beach
1
Certification
15
years of professional experience
Healthcare operations professional with 10+ years of experience improving patient access, care coordination, and clinical workflows across hospital and outpatient settings. Skilled in analyzing care processes, addressing social determinants of health, collaborating with interdisciplinary teams, and implementing patient-centered solutions that improve operational efficiency and health outcomes.
Work History
Care Coordinator
3 Years 11 Months- Developed and implemented strategies to improve patient engagement and adherence to treatment plans
- Educating patients & caregivers, while conducting assessments of patients' social determinants of health that may impact patient outcomes and their ability to follow treatment plans
- Collaborated with healthcare teams and providers to develop and implement evidence-based interventions to improve patient outcomes and optimize treatment plans
- Ensure emergency room discharge report is updated and distributed to the team
Surgery Coordinator
1 Year 3 Months- Prepared weekly Head & Neck Tumor Board Conference presentations and recommendations alongside the Chief Resident(s).
- Principal liaison between hospitals, outside medical facilities, and surgeons' offices
- Coordinated procedure scheduling, pre-operative testing/exams, and patient counseling on food, fluid, medication intake, and pre-surgery restrictions
- Verified insurance benefits, prior authorizations, and reimbursement requirements to minimize treatment delays
Enteral Nutrition Care Coordinator
9 Months- Monitored enteral nutrition patients monthly, reviewed supply levels, and reported issues or non-compliance to appropriate staff to ensure continued patient support
- Coordinated scheduling and delivery of supplies by placing orders in McKesson and other distributors, managing delivery tickets and ensuring timely fulfillment of patient needs
- Maintained current enteral orders, tracked expiration dates, and contacted physician/physician offices for new/updated orders as appropriate
Oncology Transition Coordinator
1 Year 7 Months- Completed non-clinical assessments to facilitate appropriate resources for an individualized disposition plan
- Functioned as a member of the healthcare team, daily transition of care rounds and was responsible and accountable for ensuring appropriate transition of care from the initial point of contact through discharge
- Secured insurance authorization, coordinated durable medical equipment orders, and arranged discharge transportation to facilitate a smooth transition home
Scheduling Associate
6 Years 4 Months- Assigned patients and clinical staff to pre-op rooms, tracked patient flow through Presurgical Evaluation clinic, and updated patient status board in EPIC to enhance operational efficiency.
- Adjusted appointment times, locations, and dates while shifting patients to other healthcare providers due to staffing conflicts.
- Led monthly staff meetings alongside the supervisor as well as created and updated employee work schedules for appropriate staff coverage
- Supported physicians, assistants, nurses, dietitians, and staff in clinic operations
Education
Bachelor of Science - Human Services
Skills
Epic EMR
Teams
Outlook
Staff Training & Development
Accomplishments
- Patient Engagement Boost: Improved patient adherence by 30% through personalized care strategies.
- High Patient Satisfaction: Achieved 95% satisfaction rate in discharge transition coordination.
- Surgery Coordination Excellence: Coordinated 150 surgeries with 100% successful scheduling outcomes.
- Efficiency Improvement: Streamlined supply chain reducing delivery errors by 20% in nutrition care.
Certification
National Association of Healthcare Access Management CHAA Certified 2025
Boost for Emerging Leaders training
Sentara Health
Associate of Health Science in Medical Assisting
Goodwin University
Timeline
Care Coordinator
Sentara Health
09.2022 - CurrentRead More
Surgery Coordinator
EVMS Ear Nose & Throat
06.2021 - 09.2022Read More
Enteral Nutrition Care Coordinator
Option Care Health
07.2020 - 04.2021Read More
Oncology Transition Coordinator
Yale New Haven Health Smilow Cancer Hospital
01.2018 - 08.2019Read More
Scheduling Associate
Yale New Haven Hospital
09.2011 - 01.2018Read More
Albertus Magnus College
Bachelor of Science from Human Services
Read More