CHASITY DAVIS
Raven,Va
Summary
Multi-talented and meticulous Logistic Specialist enthusiastically looking to utilize and build new skills in an ever growing industry. Experienced with inventory management, ensuring precise tracking and control of supplies. Utilizes strategic planning to streamline distribution processes and improve efficiency. Track record of problem-solving and enhancing team collaboration for successful logistics operations. Broad experience in SAP, CRM, and Cargas processes. Analytical and organized professional comfortable working independently or as part of team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Logistic Specialist
Superior Plus Propane
Work From Home (Vestal, Ny)
06.2022 - Current
- Directed dispatching, routing, and tracking of 14 fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Delivered timely and accurate forecasting for customer accounts to ensure efficiency and to avoid customer run outs.
- Enhanced customer satisfaction by proactively resolving delivery issues and providing timely updates on order status.
- Weekly meetings with upper management to advise and plan driver schedule to adhere to customer demand.
CES CRM Data Specialist
AmeriGas Propane
Work From Home (King of Prussia), PA
06.2021 - 04.2022
- Searched, extracted and interpreted information to determine correct input procedure.
- Evaluated efficiency and reliability of internal data management systems to identify and correct deficiencies.
- Researched and resolved issues regarding integrity of data flow into databases.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Assisted creation of various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Monitored data upload, checking for successful data import and quality.
- Extracted and assessed data from databases to drive improvement of product development and business strategies and processes.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Completed Mass Reconciliations for CRM Database Case Management
- Designed insightful and attractive PowerPoint training presentations for new hires.
- Monitored participant workflow and behaviors throughout training process.
- Scheduled and taught online courses to increase learning opportunities for trainees.
- Implemented diverse instructional methods, optimizing trainee engagement..
- Supported productivity increase and business growth through new hire mentoring.
- Identified and recommended staff for key positions and departments.
Customer Experience Advocate
AmeriGas Propane
Work From Home (Cleveland CES), VA
07.2020 - 06.2021
- Special Project Online Forecasting Team member serving as liaison between customers and account accuracy for optimizing auto deliveries and customer satisfaction.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Boosted account accuracy with proactive servicing resolutions by ensuring pricing accurately, account consumption averages, review and changes in hierarchy values to ensure customer retention and over all satisfaction.
- Trained new employees in CRM and SAP procedures.
- Delivered feedback to supervisors regarding employee performance and training needs.
- Cross-trained existing employees to maximize team agility and performance..
- Defined strategies and created plans to achieve ambitious operational objectives
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Contributed to development, planning and completion of project initiatives
Retention Specialist
Amerigas
Cedar Bluff, VA
11.2017 - 07.2020
- Interacts with customers and colleagues in professional manner by phone, email or in-person daily
- Engages employees in business processes with positive motivational techniques and implements employee incentive activities to promote positive work culture and increase customer retention
- Utilizes advanced skills in solving problems and making accurate decisions to implement strategies that bring about immediate results
- Maximizes team knowledge and productivity by effectively training, monitoring and assisting employees with SAP company software
- Enters inventory data into databases with speed and accuracy
- Priced, tagged and completed inventory movements on appliances and other products based on pricing guide to optimize accuracy and sale objectives.
- Reviewed, corrected and posted daily truck data correlation to ensured accuracy, and company efficiency.
- Monthly review and data entry of inventory ensuring compliance with company policy and procedures.
- Organizes, sorts and checks daily service work input data against original documents
- Oversees appointment scheduling and itinerary for service technicians on daily bases
- Manages payroll data entry and processing for employees to comply with company guidelines
Purchase and Warehouse Clerk
Coronado Coal LLC
Oakwood, VA
07.2016 - 11.2017
- Researched and reported accounts payable discrepancies to supervisors
- Adhered to all related company policies and government regulations
- Upheld confidentiality of all information
- Prepared new files and assigned tracking identification
- Organized forms, made photocopies, filed records and prepared correspondence and reports
- Scanned documentation and entered into database
Tax Clerk
Consol Energy Inc.
Oakwood, VA
08.2015 - 06.2016
- Adhered to all related company policies and government regulations
- Upheld confidentiality of all information
- Created reports and spreadsheets with Microsoft Office and Access programs
- Maintained physical and computer-based filing systems
- Prepared new files and assigned tracking identification
- Examined, categorized and sorted incoming documents
- Tracked incoming and outgoing files and materials
- Responded to internal and external requests for information
Education
High School Diploma -
Twin Valley High School
Oakwood, Va2004
Skills
- Business Tracking
- Experienced in SAP, CRM, Cargas, PowerPoint, Microsoft Word, and Excel
- Mass Reconciliation for CRM Database Case Management
- Database Entry
- Logistics analysis
- Demand forecasting
- Problem-solving
- Payroll Entry
- Professional Demeanor
- Articulate Communication
- Meticulous Attention to Detail
- Exceptional Organization Skills
- Efficient Under Pressure
- Motivational Attitude and Communicator
Certification
Para Professional Certification
REFERENCES
- Alice Edmondson, AmeriGas (276) 780-0226
- Melissa Smith, Superior Plus Propane, Logistics Specialist: (423) 341-4019
- Shelly Cochran, AmeriGas Data Processing Specialist: (865) 256-9706
Timeline
Logistic Specialist
Superior Plus Propane
06.2022 - Current
CES CRM Data Specialist
AmeriGas Propane
06.2021 - 04.2022
Customer Experience Advocate
AmeriGas Propane
07.2020 - 06.2021
Retention Specialist
Amerigas
11.2017 - 07.2020
Purchase and Warehouse Clerk
Coronado Coal LLC
07.2016 - 11.2017
Tax Clerk
Consol Energy Inc.
08.2015 - 06.2016
High School Diploma -
Twin Valley High School