Chasta Hembrick

Processed claims for DME services to insurance companies, Medicaid, Medicare, and other payors. Verified patient insurance coverage and eligibility for DME services. Assigned medical codes, including HCPC codes, to DME items for billing and reviewed documentation for completeness and accuracy.

Reviewed medical records to verify compliance with system entry criteria. Assisted with inbound calls addressing patient inquiries, physician updates, and patient complaints. Contacted physician offices to follow up on outstanding forms necessary for product shipment. Generated and sent documents to physicians and patients, including resending existing documents and logging their return. Identified and corrected inaccurate patient information in collaboration with physicians and patients to resolve issues.

Managed incoming calls to schedule and cancel appointments. Assisted patients in communicating with providers and nurses via email. Registered patients in the database and verified demographic information. Delivered excellent customer service.