Chavonda Barrett
Norfolk
Summary
Customer-focused Service Professional with 10+ years of experience across call centers, travel & hospitality, retail, operations, and e-commerce. Proven ability to meet and exceed sales goals, manage high-volume customer interactions, and work independently in remote environments.
Overview
18
18
years of professional experience
Work History
Grocery Shopper
Instacart
Norfolk, VA
03.2021 - Current
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Communicated with customers to confirm preferences and substitutions effectively.
- Adapted quickly to changing circumstances such as unexpected stock shortages or last-minute adjustments to orders, ensuring minimal disruptions to delivery timelines.
Supply Room Clerk
MaidPro
Chesapeake, VA
06.2022 - 03.2023
- Managed inventory control processes to ensure availability of cleaning supplies and equipment.
- Streamlined supply ordering procedures, reducing lead times for replenishment requests.
- Trained new staff on proper supply usage and safety protocols within the supply room.
- Collaborated with team members to develop standard operating procedures for supply room management, improving overall efficiency.
Business Owner
Chavie's Nook
Norfolk, VA
02.2012 - 07.2021
- Developed and implemented e-commerce strategies to enhance online sales performance.
- Oversaw order fulfillment processes ensuring timely delivery and customer satisfaction.
- Provided exceptional customer service, resolving issues promptly and fostering long-term client loyalty.
- Established clear goals for employees or freelancers involved in the business operations; assigning tasks accordingly while monitoring performance.
- Utilized various e-commerce platforms to broaden audience reach and maximize sales potential.
Member Service Associate
Sam's Club
Norfolk, VA
04.2014 - 09.2015
- Delivered exceptional customer service by resolving inquiries and providing product information.
- Assisted members with membership sign-ups and renewals, enhancing customer retention.
- Trained new associates on operational procedures and customer engagement strategies.
- Maintained accurate inventory records through regular stock checks and data entry.
- Served as a liaison between members and other departments, facilitating smooth communication and issue resolution.
Dancer
Carnival Cruise Lines
Miami, FL
11.2007 - 04.2013
- Performed diverse dance styles in live shows, enhancing guest entertainment experiences.
- Developed strong relationships with fellow performers and production staff to foster a positive working environment.
- Participated in regular rehearsals, refining movements and synchronizing with fellow dancers for seamless performances.
- Prepared costumes, makeup, hair styling, props coordination for each performance ensuring flawless presentation on stage.
- Facilitated guest experiences by providing exceptional customer service during events.
- Stayed up to date on safety procedures to ensure efficient processes in case of an emergency
- Organized library materials to enhance accessibility and improve user experience.
- Managed circulation desk responsibilities, including checking books in and out and resolving overdue or unreturned issues.
Education
Dance
Old Dominion University
Norfolk, VASkills
- Customer service
- Attention to detail
- Verbal and written communication
- Online order processing
- Strong interpersonal skills
- Problem-solving abilities
- Multitasking
- Data entry
Timeline
Supply Room Clerk
MaidPro
06.2022 - 03.2023
Grocery Shopper
Instacart
03.2021 - Current
Member Service Associate
Sam's Club
04.2014 - 09.2015
Business Owner
Chavie's Nook
02.2012 - 07.2021
Dancer
Carnival Cruise Lines
11.2007 - 04.2013
Dance
Old Dominion University