Chavonne Wilson

• Monitored vital signs and reported changes to nursing staff.
• Performed vital sign assessments, such as taking blood pressure and temperature.
• Assisted residents with daily living activities and personal hygiene.
• Assisted patients in ambulation and transfers using proper body mechanics.
• Maintained a clean and safe environment for all residents.
• Followed infection control protocols to ensure resident safety.
• Documented patient care activities accurately in electronic records.
• Communicated effectively with residents, families, and healthcare team members.
• Answered patient call lights promptly and responded to requests appropriately.
• Provided emotional support and companionship to residents daily.
• Assisted therapy staff with rehabilitation exercises.
• Demonstrated excellent customer service skills when interacting with patients, families and guests.

• Manage and direct incoming phone calls efficiently and professionally
• Address inquiries and requests promptly, reliably and confidentially with empathy and dignity
• Log and coordinate distribution of packages as appropriate
• Collaborate with various departments to promote effective communication
• Monitor community access by ensuring proper use of the kiosk sign-in process and respond to emergency situations according to company policy and procedure
• Schedule resident transportation, coordinate resident trips, manage event and guest meal reservations, and assist with event setup as needed
• Record maintenance work order requests through an electronic record system
• Make hospitality, customer service, and resident satisfaction your top priorities in every interaction
• Facilitated communication between residents, families, and healthcare providers effectively.
• Educated residents on health practices and wellness activities during group sessions.
• Maintained cleanliness and organization in resident living spaces and common areas.
• Assisted residents with daily living activities and personal care needs.
• Organized engaging activities for residents to promote social interaction.
• Collaborated with staff to plan monthly event calendars and schedules.
• Coordinated transportation arrangements for resident outings and events.
• Developed relationships with vendors to enhance program offerings and resources.
• Trained new volunteers on activity procedures and community standards.

• Provides preventative care to patient to manage skin-related conditions such as pressure ulcers.
• Built long-lasting professional relationships with patient, family members, and team members.
• Monitored patient stability by checking vital signs, weight and recording intake information.
• Administered therapeutic treatments, non-sterile dressings, ice packs and baths.

• Welcomed guests and provided information about services and amenities.
• Managed front desk operations and handled guest inquiries efficiently.
• Trained new staff on concierge procedures and customer service standards.
• Resolved guest concerns promptly to enhance the overall experience.
• Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
• Answered guest questions regarding local area, facilities and amenities.
• Performed administrative duties such as filing paperwork related to concierge service transactions.
• Completed day-to-day duties accurately and efficiently.

•Making sure contracts got signed on new admissions or remits.

• Assisted with serving meals, feeding patients, and ambulating, turning, and positioning patients.
• Assisted with activities of daily living by serving meals, feeding, ambulating, turning, positioning patients, and providing fresh water and nourishment between meals to promote patient well-being.
• Provides adjunct care by administering enemas, douches, non-sterile dressings, surgical preps, ice packs, heat treatments, sitz and therapeutic baths; and applying restraints.
• Facilitated patient comfort by utilizing resources, transporting patients, responding to call lights and requests, and reporting patient observations to nursing supervisor to ensure quality care.
• Documents actions by completing forms, reports, logs, and records.
• Serves and protects the residential community by adhering to professional standards, hospital policies and procedures; federal, state, and local requirements.
• Accepted ownership for new requests and explored opportunities to add value, contributing to enhanced reputation of nursing department and hospital.