Chelcee Cobb
Hampton
Summary
Accomplished Customer Solutions Legal Associate with a proven track record at Portfolio Recovery Associates, blending strong analytical skills and exceptional customer service. Excelled in legal advisory, policy analysis, and client negotiations, achieving innovative solutions and enhancing compliance. Skilled in relationship building and critical thinking, consistently prioritized client satisfaction and financial literacy.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Customer Soulutions Legal Associate
Portfolio Recovery Associates
09.2024 - Current
- Analyzed complex legal issues using critical thinking skills, leading to innovative solutions for client challenges.
- Developed compliance best practices for company.
- Negotiated to collect balance in full.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Collections Specialist
Allied International Credit Corp
02.2023 - 08.2024
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
Licensed Health Insurance Agent
Bloom Insurance Agency
03.2021 - 01.2023
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
Member Service Representative
Navy Federal Credit Union
04.2018 - 02.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
Education
Associate of Science - Business Communication
Norfolk State University
Norfolk, VA05-2017
High School Diploma -
Warwick High School
Newport News, VA06-2014
Skills
- Document review
- Legal advisory
- Strong analytical skills
- Policy analysis
- Health insurance
- Negotiation
- Customer service
- Time management
- Attention to detail
- Excellent communication
- Critical thinking
- Client needs analysis
- Relationship building
- Collections
- Debt recovery expertise
- Risk management
- Goals and performance
- Deposit and withdrawal management
- Professionalism and courtesy
- Data entry efficiency
- Financial transactions
- Confidentiality awareness
- Financial literacy
- Asset protection
Timeline
Customer Soulutions Legal Associate
Portfolio Recovery Associates
09.2024 - Current
Collections Specialist
Allied International Credit Corp
02.2023 - 08.2024
Licensed Health Insurance Agent
Bloom Insurance Agency
03.2021 - 01.2023
Member Service Representative
Navy Federal Credit Union
04.2018 - 02.2021
Associate of Science - Business Communication
Norfolk State University
High School Diploma -
Warwick High School
Similar Profiles
Tyrese ShearinTyrese Shearin
Accounts Receivable Manager at Portfolio Recovery Associates LLCAccounts Receivable Manager at Portfolio Recovery Associates LLC
Wendy A TysonWendy A Tyson
Customer Solution Representative at Portfolio Recovery Associates LLCCustomer Solution Representative at Portfolio Recovery Associates LLC
Jamila EvansJamila Evans
Customer Solutions Manager at Portfolio Recovery AssociatesCustomer Solutions Manager at Portfolio Recovery Associates