Chelsea Arrington
Madison Heights
Summary
Professional with extensive experience in customer service and team management, adept at training staff on operational protocols and enhancing customer relations. Successfully managed daily inquiries and resolved issues, ensuring a high level of service during peak hours. Demonstrated proficiency in cash handling, including balancing cash drawers and performing daily deposits while adhering to regulatory compliance standards. Proven ability to maintain operational efficiency through effective scheduling and performance evaluations.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
Work History
Customer Service Manager
Food Lion
Lynchburg
07.2024 - Current
- Trained new staff on customer service protocols and company policies.
- Developed schedules to ensure adequate coverage during peak hours.
- Managed daily customer inquiries and resolved issues efficiently.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Handled cash register operations and balanced cash drawers daily.
- Trained new staff on cash handling procedures and systems.
- Handled money according to company policy.
- Performed daily deposits in accordance with bank policies and procedures.
- Examined checks for proper endorsement prior to cashing them out.
- Conducted weekly audits of cash drawers to verify accuracy of funds.
- Collaborated with department heads to understand staffing needs and job requirements.
- Conducted interviews and assessed candidates' qualifications for cultural fit.
- Conducted new hire orientations to provide company information and establish performance requirements.
- Managed daily store operations to ensure smooth functioning.
Assistant Customer Service Manager
Food Lion
Madison Heights
02.2022 - 07.2024
- Assisted in managing daily customer service operations and team performance.
- Coordinated training sessions for new customer service representatives.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Maintained clean and organized work area at all times.
- Demonstrated ability to work independently with minimal supervision.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Worked closely with front-end staff to assist customers.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Monitored surveillance equipment to detect theft and suspicious behavior.
- Conducted regular audits to ensure compliance with loss prevention policies.
- Assisted in investigations of theft incidents through detailed documentation.
- Trained new staff on loss prevention techniques and best practices.
- Analyzed video surveillance footage to identify potential criminal activity.
Sales/Office Assistant
Food Lion
Madison Heights
08.2019 - 02.2022
- Managed customer inquiries and provided assistance at the service desk.
- Organized and maintained office files, ensuring easy access to information.
- Supported inventory management by tracking lottery and stamp sales.
- Maintained an organized filing system of paper documents and electronic files.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Processed daily deposit transactions accurately and efficiently.
- Prepared bank deposits and ensured accuracy of deposit slips.
- Conducted regular audits on associates’ cash drawers to ensure accuracy of funds.
- Maintained accurate accounting of all monies received, distributed and deposited.
Education
Amherst County High School
Madison Heights, VirginiaSkills
- Customer service
- Team management
- Employee training
- Conflict resolution
- Cash handling
- Performance evaluation
- Scheduling
- Customer relationship management
- Time management
- Skilled multi-tasker
- Microsoft outlook, word, and Excel
- Research and due diligence
- Administrative support
- Regulatory compliance
- AML compliance
- AML regulations
- General accounting
Timeline
Customer Service Manager
Food Lion
07.2024 - Current
Assistant Customer Service Manager
Food Lion
02.2022 - 07.2024
Sales/Office Assistant
Food Lion
08.2019 - 02.2022
Amherst County High School