Chelsea Mack
Richmond,VA
Summary
1. Friendly customer service professional. 2. Committed to providing high- quality service. 3. While developing strong customer service relationships. 4. Strong knowledge of conflict resolution. 5. Excellent interactive personal skills. Authorized to work in the US for any employer Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Occupational Health Collection Specialist
Patient First
07.2022 - 04.2023
- Reviewing status of 90 accounts for Occupational Health clients as assigned;
- Conducting outreach to Employer, Insurance Company, Third Party Administrators (TPAs), and Patients via telephone to determine current status of claims and steps necessary to fulfill reimbursement;
- Ensuring courteous and professional communication with all parties;
- Accurately documenting 90 to 100 collection efforts and following up to ensure outstanding accounts are worked completed.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines
- Excellent communication skills, both verbal and written
- Used critical thinking to break down problems, evaluate solutions and make decisions
Loan Processor/collection Debtor
Advance America
05.2019 - 11.2021
- Processing 10 to 20 loan applications per day
- Calling client's to collect outstanding debts
- Entering data in clients file on computer
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed 20 submission packages.
- Utilized loan origination software to process and track loan applications.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues
Medical Records Clerk
Medical Staffing Solutions Inc
08.2018 - 09.2021
- Ability to handle multiple tasks simultaneously in fast-paced environment
- Great record-keeping skills along with ability to keep patient records or information confidential and secure
- Processed over 40 admission and discharge records in accurate and timely manner
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Maintained patient confidential records.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Supported medical staff by providing organized and accurate medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information
Education
High School Diploma -
Lafayette High School
Brooklyn, NY06.1989
Skills
- Data Entry (1 year)
- Microsoft office (1 year)
- Medical Records
- Call Center
- Medical Billing
- HIPAA
- Insurance Verification
- Medical Scheduling
- Workers' Compensation
- Medical Office Experience
- Administering Databases
- Customer Communication
Accomplishments
- Achieved 90 percent turnover of debt payments by completing my call volume of 100 per day with accuracy and efficiency.
Timeline
Occupational Health Collection Specialist
Patient First
07.2022 - 04.2023
Loan Processor/collection Debtor
Advance America
05.2019 - 11.2021
Medical Records Clerk
Medical Staffing Solutions Inc
08.2018 - 09.2021
High School Diploma -
Lafayette High School
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