CHELSEA MACK
Richmond,VA
Summary
Motivated team player with a proven track record of delivering exceptional customer service. Maintains composure and professionalism in high-stress situations, swiftly and effectively resolves customer complaints. Boasts exceptional communication, organizational, and multitasking skills. Dedicated to providing the highest quality service and ensuring a positive customer experience. Experienced housekeeper with extensive knowledge of hospital cleaning practices, including handling hazardous waste and biohazard sites, as well as maintaining standard facility areas. Strong attention to detail and exceptional team-building skills. Hardworking individual committed to delivering outstanding results.
Overview
5
5
years of professional experience
Work History
EVS Housekeeper
Compass Group USA
12.2024 - Current
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
Occupational Health Collection Specialist
Patient First
07.2022 - 03.2023
- Negotiated payment plans with customers while adhering to company policies and procedures
- Maintained professional communication with debtors through phone calls, emails, letters, or other methods of contact
- Utilized problem-solving skills to develop effective strategies for collecting overdue payments
- Monitored and tracked all past due accounts using various collection software programs
- Analyzed financial statements and credit reports of debtors to assess their ability to pay outstanding balances
- Reviewed accounts receivable aging reports daily and updated information as needed
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Loan Processor/Collection Debtor
Advance America
05.2020 - 06.2022
- Utilized strong customer service skills to communicate with customers regarding their loan applications effectively
- Successfully maintained a high level of accuracy in processing loan documents and ensuring compliance with all state, federal, and agency guidelines.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
Education
High School Diploma -
Dream Academy
Richmond, VA08.2024
Skills
- Efficient Data Entry
- Strong Client Communication
- Microsoft office usage
- Customer Issue Resolution
- Patient confidentiality
- Organized Record Management
- Clear Communication Ability
- Compliance with HIPAA Standards
- Insurance verification
Timeline
EVS Housekeeper
Compass Group USA
12.2024 - Current
Occupational Health Collection Specialist
Patient First
07.2022 - 03.2023
Loan Processor/Collection Debtor
Advance America
05.2020 - 06.2022
High School Diploma -
Dream Academy
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