Chelsea Newton
Madison Heights
Summary
Competent QIDP in training with proven ability to develop creative, effective and successful individual support programs. Possesses excellent communication and interpersonal skills to establish and maintain positive working relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills and eager to help team achieve company goals and learn new skills.
Overview
15
15
years of professional experience
Work History
Site Coordinator
Support Services Of Virginia
05.2022 - Current
- Supervised crew of employees.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Accurately documented all onsite issues and documentation using Therap.
- Scheduled staff and volunteers to cover all necessary duties during planned events.
- Created staffing schedules and assisted with covering shifts when needed.
- Provided transportation for the individual to all scheduled medical appointments and events.
- Completed billing weekly.
QIDP in Training
Support Services Of Virginia
05.2022 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with case managers and other team members to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Maintained accurate records and documentation of sponsor and individual information.
- Created and updated eMARs when new medications or old medications got discontinued.
- Ensured our individuals were getting the care and quality of life they deserved.
- Licensed sponsored homes and did quarterly quality assurance checks to make sure sponsors maintained their license.
- Made sure all information under Therap and one drive was correct and up to date.
- Completed monthly clinicians and quarterly reports were completed on time.
- Created individual support plans based on the information gathered and with assistance with case managers and other team members.
Assistant Site Coordinator
Support Services Of Virginia
05.2020 - Current
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Accurately documented all onsite documentation and progression using Therap.
- Monitored individual progress and implemented intervention strategies to support and maintain their skills.
- Administered all medications as prescribed by their physicians.
- Prepared all meals and snacks as well as monitored and assisted with eating to prevent choking.
- Assisting the site coordinator by stepping in to handle staffing schedules, appointment scheduling, and transportation while site coordinator was out.
Direct Support Professional
Support Services Of Virginia
12.2018 - Current
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
CNA
Private Sitting
11.2015 - 12.2018
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Facilitated personal hygiene management, feeding and ambulation.
Shift Lead Manager
Kentucky Fried Chicken
06.2008 - 01.2014
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Delegated high volumes of work to empower team, build trust, and assist with professional development.
- Implemented policies and standard operating procedures for continuous improvement.
Education
High School Diploma -
Amherst County High School
Amherst, VA06.2010
Skills
- Staff Supervision
- Safety Enforcement
- Staff Scheduling
- Compliance Monitoring
- Training and Mentoring
- Program Oversight
- Report Preparation
- Risk Assessment
- Patient-Focused Care
- Care Plan Implementation
- Direct Patient Care
- Quality Assurance
- Responding to Emergencies
Timeline
Site Coordinator
Support Services Of Virginia
05.2022 - Current
QIDP in Training
Support Services Of Virginia
05.2022 - Current
Assistant Site Coordinator
Support Services Of Virginia
05.2020 - Current
Direct Support Professional
Support Services Of Virginia
12.2018 - Current
CNA
Private Sitting
11.2015 - 12.2018
Shift Lead Manager
Kentucky Fried Chicken
06.2008 - 01.2014
High School Diploma -
Amherst County High School
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