Chelsea Nusbaum- VanStavern
Hayes
Summary
Professional with strong background in service department operations, excelling in team collaboration and adaptability. Skilled in coordinating schedules, managing client interactions, and streamlining processes to enhance efficiency and customer satisfaction. Known for reliability, flexibility, and results-driven mindset, consistently meeting and exceeding organizational goals.
Overview
15
15
years of professional experience
Work History
Service Department Coordinator/ Marketing
Riverside Heating and Air Conditioning
04.2023 - Current
- Increased revenue by upselling additional services and promoting seasonal specials to customers.
- Enhanced team productivity by optimizing staff assignments and workload distribution.
- Coordinated timely maintenance services, resulting in increased customer satisfaction rates.
Teller/ MSR
Hampton VA Federal Credit Union
08.2020 - 06.2021
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Stay at Home Spouse
N/A
12.2018 - 08.2020
Phlebotomist
Walter Reed Riverside Hospital
06.2018 - 12.2018
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Personal Travel and study
N/A
07.2015 - 06.2018
Teller
Chesapeake Bank
05.2014 - 06.2015
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Sales Associate
Virginia ABC
01.2014 - 05.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Temporary Hire Teller
Bayport Credit Union
06.2013 - 12.2013
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Account Manager, Marketing assistant, Front Office Manager
Kcal Healthy Fast Food
11.2012 - 05.2013
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Teller
Bayport Credit Union
06.2010 - 06.2012
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Education
Technical Degree - Phlebotomy
Rappahannock Community College
Gloucester, VA01-2018
Associate of Arts -
Rappahannock Community College
Gloucester, VA06-2012
High School Diploma -
Gloucester High School
Gloucester, VA06-2010
Skills
- Detail-oriented mindset
- Strong organization
- Client relationship building
- Customer service expertise
- Documentation management
- Teamwork and collaboration
- Problem-solving
- Job prioritizing
Timeline
Service Department Coordinator/ Marketing
Riverside Heating and Air Conditioning
04.2023 - Current
Teller/ MSR
Hampton VA Federal Credit Union
08.2020 - 06.2021
Stay at Home Spouse
N/A
12.2018 - 08.2020
Phlebotomist
Walter Reed Riverside Hospital
06.2018 - 12.2018
Personal Travel and study
N/A
07.2015 - 06.2018
Teller
Chesapeake Bank
05.2014 - 06.2015
Sales Associate
Virginia ABC
01.2014 - 05.2014
Temporary Hire Teller
Bayport Credit Union
06.2013 - 12.2013
Account Manager, Marketing assistant, Front Office Manager
Kcal Healthy Fast Food
11.2012 - 05.2013
Teller
Bayport Credit Union
06.2010 - 06.2012
Technical Degree - Phlebotomy
Rappahannock Community College
Associate of Arts -
Rappahannock Community College
High School Diploma -
Gloucester High School
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