CHELSEY FLORES
Springfield
Summary
Customer-focused and dependable professional with hands-on experience in front desk operations, scheduling, and client service. Skilled at creating welcoming experiences, educating clients on services and membership options, and resolving concerns with professionalism. Strong communicator with a proven ability to multitask, stay organized, and support a team in a fast-paced environment. Bilingual in English and Spanish.
Overview
1
1
Certification
Work History
POOL DECK SUPERVISOR / FRONT DESK OPERATIONS
Big Blue Swim School
Springfield
- Current
- Oversee daily operations and provide exceptional customer service to families and guests.
- Manage scheduling, enrollment, and check-in/out processes; reschedule and resolve conflicts as needed.
- Educate clients on services, pricing, and membership programs to drive sign-ups and retention.
- Answer questions, address concerns, and deliver solutions that enhance the client experience.
- Maintain a clean, organized, and professional environment that reflects company standards.
- Collaborate with team members to ensure smooth operations and outstanding service.
SWIM INSTRUCTOR / CLIENT RELATIONSHIP SPECIALIST
Big Blue Swim School
Springfield
- Current
- Provide personalized instruction to infants, children, and teens in a safety-focused environment.
- Build positive relationships with families and communicate progress and recommendations.
- Support enrollment retention by delivering excellent communication and client care.
- Adapt instruction to meet the unique needs of each client and ensure a positive experience.
MARKETING & COMMUNITY OUTREACH INTERN
Big Blue Swim School
Springfield
- Supported marketing initiatives and community outreach events to increase brand awareness.
- Engaged with prospective clients and provided information on services and promotions.
- Collaborated with management to improve trial-to-enrollment conversion strategies.
- Represented the brand at events, tours, and programs.
Education
High School -
John R. Lewis High School
Springfield, VASkills
- Exceptional Customer Service
- Appointment Scheduling
- Front Desk Operations
- Membership Sales
- Customer service
- Team collaboration
- Scheduling management
Certification
- American Heart Association BLS (CPR & AED), 04/01/24
- Lifeguard Training (First Aid, CPR, AED, Water Safety & Emergency Response), 12/01/24
- Stop the Bleed, 04/01/25
Languages
- Spanish
- English
Timeline
POOL DECK SUPERVISOR / FRONT DESK OPERATIONS
Big Blue Swim School
- Current
SWIM INSTRUCTOR / CLIENT RELATIONSHIP SPECIALIST
Big Blue Swim School
- Current
MARKETING & COMMUNITY OUTREACH INTERN
Big Blue Swim School
High School -
John R. Lewis High School