Chelsey Henderson
Henrico
Summary
Detail-oriented and results-driven Business Coordinator with a strong background in property management, specializing in rent collection, account reconciliation, lease administration, and tenant relations. Proven track record of supporting property operations and collaborating with teams to ensure smooth day-to-day functions. I am eager to apply my administrative expertise in a dynamic environment and am passionate about contributing to a company’s success while growing my career and expanding my skill set within the property management industry.
Overview
4
4
years of professional experience
Work History
Business Coordinator
GSC
02.2025 - Current
- Managed financial operations for a 683-unit property, overseeing rent collection and ensuring accurate reconciliation of monthly accounts payable and receivable.
- Processed final statements and closed resident accounts using MRI Software.
- Monitored and audited resident accounts, making necessary adjustments and correcting errors to ensure accurate billing and account balances.
- Monitored and followed up on delinquent tenants, implementing collection procedures and working to recover outstanding rent in a timely manner.
- Coordinated with legal counsel to resolve tenant disputes, including scheduling evictions and preparing necessary legal documentation.
- Assisted in managing the leasing team, providing guidance and training to new hires to ensure smooth onboarding and consistent performance.
- Performed a variety of administrative duties for the property manager, including managing tenant communications, preparing lease agreements, assisting with lease renewals, and maintaining property records.
Leasing Agent
GSC
01.2024 - 02.2025
- Performed administrative duties such as filing paperwork and updating databases.
- Processed applications by conducting background checks and verifying references.
- Conducted informative and personalized tours, resulting in new leases.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
- Contacted and followed up with tenants on renewal notices.
- Inspected vacant units and ensured they were ready for showings.
Markdown Lead
Gabes, Gabriel Brothers
03.2023 - 01.2024
- Created markdown reports to track progress and analyze performance.
- Managed inventory levels by monitoring stock availability and adjusting markdowns when necessary.
- Tracked product and supply inventories and reported findings to supervisors.
- Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
- Provided customer service support as needed regarding product inquiries, returns, exchanges, or price adjustments due to markdowns.
- Collaborated with company managers regarding product pricing, promotions and markdowns.
Cataloger
Peoples Auction Company
02.2021 - 02.2023
- Evaluated auction items for online bidding purposes.
- Conducted research and crafted compelling product descriptions for online listings.
- Conducted assessments of estates to organize auction arrangements.
- Reviewed invoices to ensure that the customers received the correct items.
- Reviewed website listings and identified necessary corrections.
- Collaborated directly with consigners to provide tailored guidance.
- Trained new employees on proper cataloging formats.
- Worked closely with fellow coworkers to ensure deadlines were met.
Education
High School Diploma -
Currituck County High School
Currituck06-2018
Skills
- Training and mentoring
- Application processing
- Administrative support
- Leasing and sales
- Fair housing policies
- Tenant relations
- Skilled multi-tasker
- Rent collection management
- Problem-solving
- Reliability
Timeline
Business Coordinator
GSC
02.2025 - Current
Leasing Agent
GSC
01.2024 - 02.2025
Markdown Lead
Gabes, Gabriel Brothers
03.2023 - 01.2024
Cataloger
Peoples Auction Company
02.2021 - 02.2023
High School Diploma -
Currituck County High School
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