Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Additional Information
Certificates
Generic

Chenita Jackson

Roanoke

Summary

Dynamic professional with over 30 years of experience across diverse sectors, including finance, Social Security Disability claims, and healthcare, dedicated to empowering others through positivity and inclusion. Strong ability to communicate effectively and implement strategies independently and collaboratively. Proven expertise in navigating state, local, and federal government programs, property management, and non-profit organizations. Committed to fostering a supportive environment while driving successful outcomes for clients and stakeholders.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Disability Case Manager

Joyce & Barry Law PLC
02.2024 - 08.2025
  • Case Manager for claimants filing for Social Security Disability Income and/or Supplemental Security Income.
  • Daily communication with claimants, SSA Field offices, DDS, Insurance companies, and medical providers via phone, email, fax, or Electronic Records Express on behalf of the client.
  • Responsible for filing initial appeals, reconsiderations, and requests for hearings with the Administrative Law Judge.
  • Ongoing maintenance of accurate case files and reporting to state and government agencies.
  • Inspect, scan, and process, daily mail received related to disability claim.
  • Intake of prospects and claimants using the Prevail Case Management System.
  • Communicate case status updates to pending and existing claimants.
  • Onboard and orient new clients to the claims process.
  • Receive inbound and outbound telephone, in-person, or email.
  • Professionally and courteously communicate with claims analysts at DDS and clients.
  • Upload documents to the SSA Electronic Records site for processing.
  • Assist with incoming and outbound calls to clients and potential prospects.
  • Scan, attach, and upload mail related to the claimant.
  • Utilize the Prevail software system, Microsoft Office products, Outlook, Assure, Trinet, Atticus dashboard, and several Social Security websites to aid in the processing of the claim.
  • Exemplify exceptional customer service and empathy with clients, prospects, public, attorney, and staff.
  • Assessed client needs to determine eligibility for disability benefits.
  • Developed comprehensive case plans tailored to individual client circumstances.

Quality Assurance Analyst

Contractor for Department of Medical Assistance
04.2022 - 12.2023
  • Quality Assurance Analyst
  • Verified and closed Medicaid cases in Virginia Case Management System.
  • Submitted weekly reports of findings.
  • Researched members from RSO-726 report that did not systematically close.
  • QA processed applications by CVCS staff using scoring/ grading tool.
  • Provided feedback and coaching on errors made referencing Panviva for guidance. Program Specialist, working on the American Rescue Plan Act (ARPA) team-Contactor III
  • Assisted Medicaid members maintain coverage after Public Health Emergency, Covid-19.
  • Performed background checks for out of state members, verifying their addresses.
  • Participated on the Escalations team, to assist with team and work related issues.
  • Added data from Local Department of Social Services, doctors and other health care agencies to spreadsheets Monitored work reported from Central Processing Unit-Call Center
  • Collaborated with cross-functional teams to identify and resolve quality issues in system functionalities.

Benefit Program Specialist

Department Of Social Services
10.2018 - 04.2022
  • Daily processing of new Supplemental Nutrional Assistance Program and Medicaid applications.
  • Case management of ongoing and pending cases.
  • Processed intirements, renewals, and closures of the SNAP and Medicaid programs
  • Provided resources to members for other assistance programs within the community.
  • Educated non-members of services available.
  • Adhered to all local, state, and federal rules and regulations for programs.
  • Attended team meetings and trainings for any program policy changes.
  • Displayed courteous, professional customer interaction at all times, in-person, or via telephone.
  • Conducted comprehensive eligibility assessments for benefit programs to determine client qualifications.

Site Manager

City of Roanoke Redevelopment & Housing Authority-Roanoke, VA
11.2012 - 02.2017
  • Oversaw day-to-day operations of HUD Housing Developments and LIHTC properties.
  • Managed and calculated rents, collections, and utilities.
  • Leased vacant units.
  • Negotiated repayment agreements per ACOP.
  • Conducted move-ins/ outs, re-certifications, and transfers.
  • Filed evictions and Writs.
  • Assisted with creating annual budget
  • Compiled with property program specific guidelines.
  • Assistant Site Manager:
  • Began the application background, and interview process for potential tenants.
  • Prepared general office files to meet compliance guidelines.
  • Data entry and quarterly billing of electric meter readings.
  • Created correspondence, leases, public notices for mailing.
  • Assisted in scheduling and showing of vacant units.
  • Utilized Enterprise Income Verification and Yardi software.
  • Activity Coordinator
  • Organized and planned social, recreational, health, and educational activities for tenants.
  • Monitored and reported attendance and participation to Resident Services Manager.

Education

Associate of Applied Science - Human Services

Virginia Western Community College
Roanoke, VA
01.2011

Skills

  • Accounts payable processing
  • Proficient in Microsoft Office
  • Quickbooks
  • Knowledge of ethical principles
  • Skilled in communication
  • Team player
  • Strong attention to detail
  • Positive and engaging interpersonal skills

Accomplishments

Certified Notary Public for Commonwealth of Virginia

Recognition for Woman Of The Year Award received 2024

Affiliations

  • Choir President
  • September 2018 to Present
  • Church Ministry
  • Treasurer
  • January 2017 to Present
  • Manage and handle all of the Churches finances.
  • Accounts receivables/payables
  • Business Bank Accounts
  • Provide reporting to finance board.
  • Process and distribute payroll checks
  • Quarterly reporting to IRS
  • Board of Trustees
  • Church organization

Certification

  • Study.com-registered online courses for Life & Health Insurance Sales, March 2025-ongoing
  • National Notary Association, Signing Agent certification -2025

Timeline

Disability Case Manager

Joyce & Barry Law PLC
02.2024 - 08.2025

Quality Assurance Analyst

Contractor for Department of Medical Assistance
04.2022 - 12.2023

Benefit Program Specialist

Department Of Social Services
10.2018 - 04.2022

Site Manager

City of Roanoke Redevelopment & Housing Authority-Roanoke, VA
11.2012 - 02.2017

Associate of Applied Science - Human Services

Virginia Western Community College

Additional Information

  • Skills
  • Working knowledge of standard office equipment and software to include, Quickbooks, Microsoft office, Word, Excel, PowerPoint, Publisher, and Outlook.
  • Working knowledge of basic office practices, procedures, and equipment.
  • Knowledge of Religious By- Laws and Practices
  • Ability to work on a team or independently.
  • Basic knowledge of laws, such as Fair Housing Laws, Landlord-Tenant Law, OSHA Standards, local and state building codes.
  • Working knowledge of the principles of management, supervision, and leadership.
  • Possession of a pleasant positive demeanor, one that encourages others and still maintains professionalism.

Certificates

Certificate of completion for HUD & LIHTC Property Management

Certificate of completion for Universal Building and Grounds Property Inspector

Similar Profiles

CREATE PROFILE
Chenita Jackson