Cheryl Aceto
King William
Summary
Dynamic and compassionate PCA at Americare Plus, skilled in health monitoring and medication management. Enhanced client well-being through dedicated companionship and daily living assistance. Proven ability to maintain organized living spaces while providing emotional support, ensuring a positive environment for clients. Committed to delivering exceptional care and fostering strong relationships.
Overview
16
16
years of professional experience
1
1
Certification
Work History
PCA
Americare Plus
Tappahannock
12.2022 - Current
- Assisted clients with daily living activities and personal care needs.
- Maintained cleanliness and organization of client living spaces.
- Monitored client health and reported changes to healthcare professionals.
- Provided companionship and emotional support to enhance client well-being.
- Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
- Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
- Accompanied clients to doctor's appointments and outings when necessary.
- Reminded patients to take prescribed medications or nutritional supplements.
Unarmed Security Officer
Securitas Security Services USA
Richmond
04.2021 - 09.2022
- Monitored premises to ensure safety and compliance with security protocols.
- Conducted regular patrols to identify and report any suspicious activities.
- Controlled access points, verifying credentials of individuals entering the facility.
- Documented incidents and maintained daily logs for accurate record-keeping.
- Greeted visitors upon arrival at the facility and directed them accordingly.
Customer Service Manager
Kroger
Henrico
03.2014 - 06.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Coordinated daily staffing schedules to ensure optimal coverage.
- Provided exceptional customer service to ensure customer satisfaction.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Cashier
Raceway Gas Station
Tappahannock
08.2012 - 09.2015
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers entering store and responded promptly to customer needs.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Answered questions about store policies and addressed customer concerns.
Store Manager
WW Inc
Colonial Beach
04.2009 - 06.2011
- Managed daily operations to ensure smooth store functionality.
- Trained and supervised staff to enhance customer service skills.
- Developed schedules to optimize employee productivity and coverage.
- Resolved customer complaints effectively to ensure satisfaction.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Maintained accurate records of employee performance reviews.
Education
Bachelor of Science - Business Administration
Virginia Union University
Richmond, VA05-1995
High School Diploma -
Essex High School
Tappahannock, VA06-1991
Skills
- Personal care
- Medication management
- Health monitoring
- Companionship support
- Light housekeeping
- Daily living assistance
- Meal preparation
- Medication reminders
Certification
- Patient Care Aide certificate
Timeline
PCA
Americare Plus
12.2022 - Current
Unarmed Security Officer
Securitas Security Services USA
04.2021 - 09.2022
Customer Service Manager
Kroger
03.2014 - 06.2022
Cashier
Raceway Gas Station
08.2012 - 09.2015
Store Manager
WW Inc
04.2009 - 06.2011
Bachelor of Science - Business Administration
Virginia Union University
High School Diploma -
Essex High School
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