Cheryl Braxton
Ashland
Summary
Dedicated DMV Title Clerk with a strong focus on accuracy, deadline management, and customer satisfaction. Expertise in processing title applications and streamlining workflows to enhance efficiency.
Overview
7
7
years of professional experience
Work History
DMV Title Clerk
West Broad VW/KIA
Richmond, VA
03.2022 - Current
- Processed vehicle title applications efficiently and accurately, ensuring compliance with state regulations.
- Managed title transfers and registrations, maintaining thorough documentation for audit purposes.
- Implemented streamlined workflow procedures, reducing processing time for customer requests.
- Assisted customers with inquiries regarding title requirements and processes, enhancing overall satisfaction.
- Ensured accuracy in documentation through careful verification of legal signatures, titles, and other records.
Administrative Assistant
West Broad Collision Center
Richmond, VA
06.2021 - 03.2022
- Managed scheduling and appointment coordination for customer service team.
- Streamlined office procedures to enhance efficiency in daily operations.
- Prepared and maintained accurate records of invoices and payments.
- Assisted in inventory management to ensure availability of essential supplies.
- Collaborated with team members to resolve customer inquiries effectively.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Service Advisor
West Broad Honda
Richmond, VA
04.2019 - 06.2021
- Assisted customers with service inquiries and scheduled appointments efficiently.
- Coordinated service workflow to ensure timely vehicle repairs and maintenance.
- Communicated technical information clearly to clients, enhancing customer understanding.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Lee Davis High School
Mechanicsville, VASkills
- Title processing
- Document verification
- Deadline management
- Accuracy and precision
- Vehicle registration
- Filing systems
- Policy adherence
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
Timeline
DMV Title Clerk
West Broad VW/KIA
03.2022 - Current
Administrative Assistant
West Broad Collision Center
06.2021 - 03.2022
Service Advisor
West Broad Honda
04.2019 - 06.2021
High School Diploma -
Lee Davis High School